Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

The second step in our six-step restoration process is to conduct a detailed inspection of your property, including a damage assessment. The first item on our checklist is to identify and stop the source. We recommend whenever possible to turn off your water before we arrive if it is a plumbing issue that caused the water damage. This will help to mitigate the water damage to your home or business. We understand in certain circumstances, especially in the Poconos, with people owning second homes that may not always be possible. In the event that it is not possible, one of our trained water restoration professionals will arrive shortly after request to identify the source to avoid further damage.

The second goal of step two is to check for contaminated water. This is important and one of the steps to properly assess and assign the correct category of water damage.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction