Understanding The 3 Categories of Water

5/26/2022 (Permalink)

When dealing with water damage in your home or place of business, there are different types or classifications of water that we can use.  Using this classification system, we can determine what health effects are associated with the water, and properly prepare to bring with us all necessary safety equipment and uniforms.  In this blog article, we are going to focus on three types: Clean, Gray, and Black Water. 

Clean Water: This is water that does not contain contaminants. It includes broken water lines, malfunctioning appliances, toilets holding tanks, snowmelt, and rainwater. Over time, however, clean water can progress and become gray water within 48 hours, if left untreated.

Gray Water: Gray water does contain a slight chemical or biological contaminants, and may cause health effects. Gray water can discharge from dishwashers, washing machines, sinks, showers, aquariums, and waterbeds, or come from a clean water source that leaked through a ceiling. It can also be clean water that was left untreated (and became gray water). Gray water can also progress to the next stage (Black Water) if left untreated within 48 hours.

Black Water: This water may cause health effects as it is highly contaminated. Black Water is presumed to contain multiple potentially harmful contaminants including fungi, bacteria, chemicals, viruses, and more. Black Water is typically caused by sewage damage, flooding, or any type of natural disaster. Black Water should always be treated by a trained and certified professional.

For any type of water damage, it is always best to treat it quickly so as to avoid further contamination and the risk of mold growth. There can be many dangers associated with attempting to clean water damage on your own.  If ever you spot any type of water in your home or business, call SERVPRO of Pike / NE Monroe Counties, We are faster to any size disaster and will have our highly trained team over to your house or place of business within the hour!  Remember, it's best to not wade into any unknown water source without the proper protection.  Give us a call 24/7 at (570) 296-1177

SERVPRO of Pike / NE Monroe Counties is an IICRC-certified firm.

Commercial Cleaning Checklist

5/24/2022 (Permalink)

Every business should be taking measures to keep their building clean even if they do not employ a professional cleaning service. It can become hard to keep track of exactly what you should be cleaning regularly. Here is a checklist to make it a little easier to ensure your workplace stays neat and tidy.

• Monthly Cleaning List:
• Dust all surfaces in the office
• Clean the fabric chairs
• Vacuum all fabric chairs, vents
• Deep clean all surface areas

• Weekly Cleaning Lists
• Sponge all glass windows, both on the outside and inside
• Clean the refrigerator
• Disinfect all trash bins
• Buff and polish all hardwood surfaces, including conference tables, floors, etc.

• Daily Cleaning Lists
• Empty waste bins and add new liners
• Vacuum daily debris from all floors
• Clean painted surfaces as well
• Wipe baseboards, light switches and door handles
• Clean all reflective surfaces, mirrors, and brass
• Put some room freshener down after cleaning

Smoke Behavior is No Joke

5/24/2022 (Permalink)

Fire losses and the damage they leave behind can be an incredibly complex job to deal with. This is caused largely by the behavior of smoke. When our SERVPRO of Pike/NE Monroe Counties professionals respond to a call for a fire job, their initial goal is to determine the extent of damage from the fire itself, smoke, heat, and moisture. Not only do we deal with damage to building structures, but we work to clean a building's contents and your belongings as well.

Our SERVPRO-trained professionals are trained to understand how smoke penetrates various cavities within the structure, causing hidden damage and odor. Our team's knowledge of building systems helps them investigate how far smoke damage may have spread. We know it can be stressful when you don't understand the issues facing your home, so take a moment to read up on the different kinds of smoke and soot that could potentially affect your property.

While there are technically only two different types of smoke - wet and dry, there are varying types of soot residue after a fire. Here's a handy glossary of smoke and soot types that might come in handy if you're ever faced with the misfortune of dealing with a property fire:

Wet smoke (plastic & rubber): Low heat, smoldering, pungent odor, sticky, smeary. These smoke webs are more difficult to clean.

Dry smoke (paper & wood): Fast burning, high temperatures, heat rises and thus so does the smoke

Protein fire residue (caused by evaporation of material instead of fire): Virtually invisible discolors paints and varnishes, extreme pungent odor

Fuel oil soot (furnace puff backs): While "puff backs" can create havoc for homeowners, SERVPRO can, in most cases, restore your contents and your Baltimore structure quickly (thanks to their training)

Additionally, we do deal with tear gas, fingerprint powder, and fire extinguisher resides. These special situations require special care and evaluation.

Understanding and having the ability to differentiate between these different types of smoke and soot is part of SERVPRO's specific training which makes us a cut above any other Baltimore local restoration team. Trusting a company to care about your home like you do can seem daunting and feel impossible, but when it comes to SERVPRO, trust that you're always in good hands. We make it, "Like it never even happened.”

Sleeping With Your Bedroom Door Closed Could Save Your Life

5/24/2022 (Permalink)

Research has shown that a closed bedroom door can slow the spread of flames, decrease temperatures, reduce smoke inhalation, and improve oxygen levels in the room.

Just a few decades ago the average time it took to escape a home fire was about 17 minutes. Now it is three minutes or less. This is because of the synthetic furniture, more open floor plans in homes, and other flammable materials. Just closing your bedroom door at night can give you more time to get out the bedroom windows safely and call the fire department.

Research proves that a closed door during a fire can mean the difference between 1,000 degrees temperatures and 100 degrees temperatures. Keep your bedroom door closed to keep the extra heat out!

During a fire, a closed door can also keep carbon monoxide levels at 1,000 PPM versus 10,000 PPM when a door is left open.

Close Before You Doze.

Do's and Don'ts of Storm Emergencies

5/24/2022 (Permalink)

Heavy thunderstorms are known to cause flooding both inside and outside of the house. Here are a few tips on what to do if your house has flooded during this storm season.

What To Do After Flooding

• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove excess water by mopping and blotting.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Remove and prop wet upholstery and cushions.
• Turn on the air conditioning for maximum drying during the summer months.
• Remove art objects to a safe, dry place and remove colored rugs from wet carpeting.
• Gather loose items from the floor.

What NOT To Do After Flooding

• Do not leave books, magazines, or other colored items on wet carpets or floors.
• Don’t leave wet fabrics in place. Hang furs and leather goods.
• Don’t use your household vacuum to remove the water.
• Do not turn on ceiling fixtures if the ceiling is wet and avoid being in rooms where the ceilings are sagging.
• Do not use your television or other household appliances.

Prepare For Disaster Before it Happens

5/24/2022 (Permalink)

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Are You Ready? Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO® Emergency READY Profile is a start-up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference for important buildings and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

• A no-cost assessment of your facility.
  This means there is no need to allocate funds, giving you a great value at no cost.
   
• A concise Profile Document that contains only the critical information needed in the event of an emergency.
  It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
   
• A guide to help you get back into your building following a disaster.
  This can help minimize the amount of time your business is inactive by having an immediate plan of action.
   
• Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  You have a provider that is recognized as an industry leader and closes by.
   
• Identification of the line of command for authorizing work to begin.
  This saves time so we can begin the work of mitigating the damage which can save you time and money.
   
• Provides facility details such as shut-off valve locations, priority areas, and priority contact information.
  Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

How Great is it to Know That You Can Call One Company to Get The Job Done?

4/20/2022 (Permalink)

SERVPRO offers reconstruction services for all mitigation damages! No need to find someone else to perform your restoration portion of the water, mold, or fire damage! After we come in and perform the cleanup services, we can smoothly transition into the reconstruction services to help restore your home or office back to good condition!

With our new Reconstruction division, we are excited to offer the following services during the reconstruction process: 

• Structural repairs
• Electrical
• Plumbing
• HVAC
• Windows/Doors
• Interior Design
• Flooring Replacement (all types)
• Ceilings
• Roofing
• Drywall
• Siding
• Exterior Finishes
• Carpentry
• Framing
• Tile Work

Why Use Outdoor Faucet Covers?

3/18/2022 (Permalink)

Why Use Outdoor Faucet Covers?

Styrofoam covers for your outdoor faucets may be unsightly, but they can be very useful. When freezing temperature comes and with them a long, cold winter, Styrofoam faucet covers can mean the difference between reaching springtime without a problem, and a frozen pipe flooding your home.

Your Pipes Need Protection

You don't need to be in an area with the harshest of winters.  One dip below freezing can be all it takes. A night of single-digit temperatures can easily freeze your interior pipes, causing them to expand and crack. While replacing the pipe is not a huge deal in and of itself, the water damage a broken pipe can cause can be catastrophic. It's definitely worth a few minutes of your time to put on Styrofoam faucet covers.

How To Prepare for a Winter Storm - Part 1

3/18/2022 (Permalink)

Protecting your family

• Talk with your family about what to do if a winter storm watch or warning is issued. Discussing winter storms ahead of time helps reduce fear, particularly for young children.

• Have your vehicle winterized before the winter storm season to decrease your chance of being stranded in cold weather.

• Have a mechanic check your battery, antifreeze, wipers and windshield washer fluid, ignition system, thermostat, lights, flashing hazard lights, exhaust system, heater, brakes, defroster, and oil.

• Install good winter tires with adequate tread. All-weather radials are usually adequate but some jurisdictions require vehicles to be equipped with chains or snow tires with studs.

• Keep in your vehicle: - A windshield scraper and small broom - A small sack of sand for generating traction under wheels and a set of tire chains or traction mats - Matches in a waterproof container - A brightly colored (preferably red) cloth to tie to the antenna - An emergency supply kit, including warm clothing.

• Keep your vehicle’s gas tank full so you can leave right away in an emergency and keep the fuel line from freezing.

• Keep a supply of non-clumping kitty litter to make walkways and steps less slippery.

• Service snow removal equipment before the winter storm season and maintain it in good working order.

• Keep handy a warm coat, gloves or mittens, hat, water-resistant boots, and extra blankets and warm clothing for each member of the household.

Why SERVPRO?

3/18/2022 (Permalink)

At SERVPRO of Pike / NE Monroe Counties, we care about our customers. We are an emergency restoration company so we know we need to get to our jobs fast. Minutes could turn minimal damage into very dangerous damage to structures. We are open 24/7 which gives the customer someone to call at any hour of the day for emergencies. This is a huge advantage because many other restoration companies are not open 24/7. We are a well-trusted franchise with a 4.6-star rating online and we strive to live up to this rating even at the smallest jobs. After we are finished a job we would love a rating on Google, Facebook or Yelp. This would be greatly appreciated! SERVPRO of Pike / NE Monroe Counties is here to help. Give us a call at 570-296-1177 for more details. 

Cooking with Caution

3/18/2022 (Permalink)

“Cooking with Caution”

• Be on Alert. Do not cook if you are sleepy or have consumed any alcohol. This can potentially create dangerous situations. Do not use the stovetop or stove if you are under the influence.
• Be sure to stay in the kitchen while frying, boiling, grilling, or broiling food. Always turn off the stove if you have to leave the kitchen, no matter how quick you may be.
• If you are simmering, baking, or roasting food, check it regularly, remain in your home while it is cooking, or use a timer so you do not forget about it.
• Be sure your kitchen is free of clutter and no loose items are near the stove. This reduces the chance of anything catching on fire.

If you have a small grease/ cooking fire and decide to fight the fire…

• On the stovetop, smother the flames by sliding a lid over the pan and turning off the burner. Leave the pan covered until it is completely cool.
• If the fire is inside the oven, shut the oven off and keep the door closed.

If you have any doubt about fighting a small fire…

• Just leave the house! When leaving be sure to close the door behind you to help contain the fire.
• Call 9-1-1 or the local emergency number from outside the house.

KEEP YOUR OFFICE SAFE BY KNOWING THE SOUNDS OF FIRE SAFETY

3/15/2022 (Permalink)

The NFPA reports that working smoke alarms reduce the risk of death during a fire by over 50 percent. They also found that 41 percent of household fire deaths occur in homes with no smoke alarm and that 16 percent happened in homes with alarms that failed to activate.

And though smoke alarms have been instrumental in saving countless lives, there are still steps we can take to make them even more effective and keep our workplaces even safer.  Though mainly our company works closely with other businesses to meet their fire and life safety needs; we all have our own personal dwellings and families to protect as well.

Below we’ll discuss what you need to know about smoke alarms and CO alarms and some tips for keeping yourself and your coworkers safe.

Smoke Alarms

• If you hear a set of three loud beeps (BEEP BEEP BEEP), the alarm has detected smoke or fire in the building. Your next steps should be to get out of the building, call 9-1-1, and stay out.
• If you hear just one chirp from your smoke alarm every 30 or 60 seconds, this means its battery is low and needs to be replaced.
• If you replace the battery and your smoke alarm continues to chirp, this means the alarm itself is due for replacement. No matter what, all smoke alarms must be changed after 10 years.

CO Alarms

• If you hear four loud beeps (BEEP BEEP BEEP BEEP), your CO alarm has detected carbon monoxide in your building. After you hear these beeps, leave your building, call 9-1-1, and stay outside.
• If your CO alarm chirps once every 30 or 60 seconds, the battery must be replaced.
• If your CO alarm continues chirping with a fresh battery in place, this means the alarm must be replaced.

Fire Safety Tips

• Because you don’t know who may be visiting your business or residence, it is best to make sure all of your smoke and CO alarms throughout the property work for those with physical and sensory disabilities.
• Install a low-frequency alarm for those with mild to severe hearing loss.
• Encourage everyone in your building to keep their glasses and phone on them at all times.
• Make sure all stairways and hallways are adequately lit and have a clear walking path so everyone can evacuate safely.

Make sure your coworkers know all of the above sounds and tips for fire safety, so everyone remains safe at your place of business.

SERVPRO & Commercial Business

3/7/2022 (Permalink)

SERVPRO has been working with Commercial Properties for decades. One thing that SERVPRO strives itself on is the fact that we can transition from a residential job to a commercial job without a problem. SERVPRO makes sure that all of its production crew members are trained and ready to take on anything. From cleaning out giant warehouses to removing mold in Hospitals, SERVPRO is there with a smile and ready to go. One major factor to SERVPRO's success with Commercial business is the fact that SERVPRO has built relationships to the point where it has National accounts that entrust SERVPRO to be its Sole and primary restoration company. Over the years this list of national accounts continues to grow and grow. This allows SERVPRO to grow as a brand as well. The more business we get the more the brand can grow. 

5 Steps to Minimize Mold Risk During Prolonged Shutdown

3/7/2022 (Permalink)

5 Steps to Minimize Mold Risk During and After a Prolonged Shutdown

1. Maintain indoor humidity as low as possible, not exceeding 50%, as measured with a humidity meter. Building managers may consider continuous monitoring of indoor humidity using a digital hygrometer, ideally more than once daily, to minimize the need to access the building.
2. After a prolonged shutdown and before occupants return, buildings should be assessed for mold and excess moisture.
3. After an assessment has confirmed that mold and moisture are not detected, OR after remediation has been completed, a building HVAC system that has not been active during a prolonged shutdown should be operated for at least 48 to 72 hours (known as a “flush out” period) before occupants return.
4. After a building is reopened and occupied, routine (e.g., weekly) checks of the HVAC system are recommended to ensure operating efficiency.
5. If no routine HVAC operation and maintenance program are in place for the building, one should be developed and implemented.

Source: CDC

#1 in Commercial Cleaning

2/11/2022 (Permalink)

Whether you need cleaning for a commercial office or require industrial cleaning services, your SERVPRO Professionals can help. You don’t have time to worry about the common wear and tear that gradually soils your office or warehouse. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, call in your SERVPRO Professionals. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO Professionals to make your workspace or warehouse look its very best.

Your SERVPRO professionals will get the job done right and get it done quickly because the SERVPRO Advantage includes these benefits:

• Award-winning training
• Over 40 years experience in the industry
• More than 100 exclusive cleaning products

Have Questions? Call Today (570) -424-2290

Certified: SERVPRO Cleaned

Our Certified: SERVPRO Cleaned defensive cleaning program gives your business a way forward to provide your employees and customers ongoing safety as you operate after the COVID-19 pandemic. As America’s #1 cleanup and restoration brand, we have developed a program that is grounded in our 3 C’s – Consult, Clean, and Certify. Visit our Certified: SERVPRO Cleaned page and let us show you how we can make your building safer and ready to get back to business.

Specialty Cleaning Services

SERVPRO Professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:

• Air Ducts and HVAC

• Biohazard

• Carpet and Upholstery

• Ceilings, Floors, and Walls

• Document Restoration

• Drapes and Blinds

• Odor Removal

• Sewage

• Trauma and Crime Scene

• Vandalism

Tips For Your Car in Winter Months

2/11/2022 (Permalink)

Driving in the colder months can bring its own set of challenges, depending on where you live.

The days are getting shorter and the weather is getting colder, making driving conditions a little trickier.

With all the holiday travel you’re sure to be doing, it’s important to make sure you have the right emergency supplies in your car.

The most important items to have are things that will keep you warm, like gloves, wool socks, and hand warmers.

Blankets are great to have on hand. If it’s really cold, you can use them to insulate your car – putting them in the windows helps prevent the cold air from getting in.

And make sure you have a cellphone charger and a flashlight with extra batteries.

Cold weather maintenance is also important.

AAA has a list of tips to ensure your car is in good running order when temperatures drop, including:

• Make sure the battery is in good condition and clear of corrosion
• Checking tire treads and installing snow tires where needed
• Confirming that all lights and signals work
• Verifying that brakes are in great working order

Taking care of your car can mean the difference between life and death on the road

Commercial Warehouse Fire Sprinkler Systems

2/11/2022 (Permalink)

According to the National Fire Protection Association, 1,210 warehouse structure fires were reported each year during 2009-2013. These fires caused $155 million in direct property damage, 19 civilian injuries, and 3 civilian deaths on average per year.

If you have a warehouse, you probably want to protect it from a fire. If your warehouse is destroyed by a fire, it can cause costly damage to your business or even put you out of business entirely. Installing fire sprinkler systems in your warehouse can help prevent property loss due to fire. There are several sprinkler systems that can be used in warehouses.

In-Rack Sprinkler System

When a fire starts inside of a warehouse it can spread very quickly unless contained. In-rack sprinkler systems help to stop the spread of a fire within a specific rack storage area. This prevents the fire from spreading to other parts of the building. In-rack sprinklers have a network of pipes that surround the racked structure and target a specific area.

ESFR Sprinklers

ESFR (Early Suppression, Fast Response) sprinklers are ceiling-mounted systems that are used in warehouses. These systems are designed to suppress a fire by releasing a large volume of water directly on the fire. Early Suppression Fast Response systems react faster than traditional sprinkler systems and use larger water droplets.

ESFR systems often can be used in place of in-rack sprinkler systems. Typically, the ESFR system will provide better protection than an in-rack system. However, there are some limitations to the use of ESFR systems. ESFR systems cannot be used with certain storage configurations or building types.

Quell Sprinkler System

The Quell fire sprinkler system can be used in cold storage spaces or unheated warehouses. It can be used to protect high piled storage areas. This system surrounds the protected area and douses it with large volumes of water. The Quell system eliminates the need for in-rack sprinkler components which gives you more flexibility with storage configurations.

Recognizing The 3 Different Types of Fires

2/11/2022 (Permalink)

Synthetic: A synthetic fire is caused by the burning of oil substances. These materials include plastics and fabrics. Some examples of these materials include furniture, draperies, electronics, and carpet fibers. When these products are burned, thick-black smoke often appears. If a synthetic fire takes place in your home the best cleaning method would be to first vacuum the surface. Finish up the cleaning process with a dry-chem sponge.

Protein: A protein fire can be caused by the burning of meat products. These fires will often leave behind a yellowish-brown residue. Cleaning these fires can be very difficult due to their greasy nature. It is best that you use the proper cleaning chemical when dealing with these smoke residues.

Natural: A natural fire is caused by the burning of a wood or paper substance. These fires produce greyish-black smoke and are one of the easiest fires to clean. When cleaning these fires use a vacuum that has a bristled brush followed up by the use of a dry-chem sponge.

Now that you are aware of the different types of fires you may encounter and how to distinguish them. You will be able to apply the proper cleaning procedures stated above.

SERVPRO Emergency Ready Profile

2/11/2022 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO® of Pike/NE Monroe Counties to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO at (570) 296-1177 to schedule your free Emergency Ready Profile 

#1 in Storm and Flood Damage

2/7/2022 (Permalink)

Flooding is a coast-to-coast threat to the United States and its territories in all months of the year. Flooding typically occurs when prolonged rain falls over several days, when intense rain falls over a short period of time, or when an ice or debris jam causes a river or stream to overflow into local neighborhoods  Flooding can also result from the failure of a water control structure, such as a levee or dam. The most common cause of the flooding is water due to rain and/or snowmelt that accumulates faster than soils can absorb it or rivers can carry it away. Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding. Below are the most common flood hazards to impact the United States:

• Flash Flooding

• River Flooding

• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

• Burn Scars/Debris Flows

• Ice/Debris Jams

• Snowmelt

• Dry Wash

• Dam Breaks/Levee Failure

Our Water Damage Restoration Process

Every water damage situation is a little different and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Have Storm or Flood Damage?

Call Us Today (570) 296-1177

Why Choose SERVPRO of Pike/NE Monroe Counties?

We're Faster to Any Size Disaster

We’re dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We're Highly Trained Storm Damage Specialists

As a leader in storm and water damage restoration, SERVPRO of Pike/NE Monroe Counties has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring, and documentation.

• Water Damage Restoration Technician

• Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Large Loss Commercial Services

2/7/2022 (Permalink)

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

When attending many conferences we found that many people only associate us with residential services but we handle many large loss jobs as well. Our crew is trained both on how to handle small apartment losses up to huge commercial business losses.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• The Pentagon
• Manufacturing
• Multifamily housing 
• Logistics 
• Student housing

6 Places You Need Sealant to Prevent Leaks

1/4/2022 (Permalink)

Your house is made up of a wide variety of different materials. A single type of material is usually very weather-resistant by itself, which is why most leaks are formed where two different types of material meet. That’s where sealant comes in. It fills in the small gaps to create a waterproof barrier.

Windows

Windows should have the sealant applied around their entire perimeter, inside and out. This will keep water from coming through the outside, and stop any that does get through before it gets all the way inside. If your window has trim, then the bottom of the trim shouldn’t be caulked. This gives moisture a way to travel down and out of your home.

Door Frames

Door frames are a common weak spot for moisture. Sealant should be applied everywhere the frame and the threshold of the door is flush. You should also apply sealant where the frame and the trim or siding meet. There are several different layers to door frames, and you want to hit all of them.

Soffits and Fascia Boards

Soffits are the underside of a roof’s overhang, and fascia is the front boards where a gutter is usually fastened. These spend a lot of time around moisture and need to be protected. Applying sealant behind the boards will help the fascias and soffits last longer.

Where Decks Meet the House

Do you have a deck that’s attached to your house? Whether it’s a roof deck or a self-supporting deck, all of the places where two materials meet can be prone to leaks. That includes where the railings are attached to the house.

Cracks and Gaps Along with Concrete or Masonry

Any cracks or gaps in masonry should be sealed with transparent caulk, while concrete can be filled with gray caulking that is specifically made for use on concrete. Pay special attention to places where the concrete or masonry hits other materials.

Wherever There’s Flashing

Flashing is there for a reason. It bridges any larger gaps where two materials meet, such as where the roof hits the chimney or the deck hits the house. That being said, the flashing has seams of its own where it hits different materials. Sealant should be applied to every single place where there’s flashing. It should also be checked regularly to see if it needs to be replaced.

What to Do When Your Basement Is Flooded

1/4/2022 (Permalink)

A flooded basement is no small hazard. Even a single inch of a flooded basement in a 1,000 square foot home can cause $10,000 worth of damage. Six inches of water can easily double that cost.

If you come down the stairs to find water in your basement, here’s what you should do.

The Dangers of a Flooded Basement

Be careful before you charge into a wet basement. There are a few hazards you should check for:

• Electrical Shock: Loose wires can conduct electricity through the water. Before going into the water, turn off your home’s breaker switches.
• Gas Leaks: Issues with your basement can lead to gas leaks. If you smell gas at all, then leave the home and contact your gas utility company.
• Pollutants: If your flood is a sewer leak, then be careful before entering the water. Sewer water can contain bacteria that transmit the disease. Wear protective items like suits, gloves, safety glasses, and face masks. And be ready to call in the professionals

If the Flooding is Caused by Plumbing

When the flood in your basement is caused by plumbing, it falls into two different types. Leaks will fill your basement with cleaner, mostly clear water. If you see this, then try to get to the water main to turn it off.

The other kind of plumbing flood is when the sewer backs up into your basement. One smell and you’ll know if it’s from a sewer. If this is the case, then you don’t want to use anything that uses the drain. Don’t flush the toilet, the washing machine, the dishwasher, or anything else. It will only add to the sewage backing up in your basement.

If you do have sewage backing up into your basement, then be sure to call your local utility company as soon as possible to report it.

If the Leak Is from Outside of Your House

Runoff, rain, snow, or heavy weather can easily lead to flooding in a basement if it's not waterproofed correctly. If this is the case, then try to find the source of the leak as soon as possible. This could be something simple, like a leaking vent window, or something complicated like a leak through the foundation.

If you can’t easily find the leak, then call in the professionals.

Call Your Insurance Company

Different insurance companies handle flooding claims differently. When you call to file a claim, your insurance company will go over any clean-up procedures, specific contractors to use, and other information.

If your home or business needs water restoration services, call the experts today – SERVPRO of Pike/NE Monroe Counties (570)-296-1177

How to Protect Your Home From Water Damage

11/1/2021 (Permalink)

Water damage is one of the most common and costliest disasters your home can experience, costing billions of dollars annually. Safeguard your most important asset against water damage with the right insurance coverage and the following practical advice.

Water damage and insurance

Different types of water damage are insured by different types of policies.

Homeowners' and renters' insurance provides coverage for burst pipes, wind-driven rain, and damage resulting from ice dams on your roof. Generally speaking, water that comes from the top down—such as rainfall and burst sprinklers—is covered by a standard homeowner's policy.

Some policies cover sewer and drain backups, but many do not; however, you can purchase a sewer backup rider for your homeowners' or renters' coverage.

Typically, water that comes from the bottom up—such as an overflowing river—is covered by a separate flood insurance policy, which can be purchased from the federal government’s National Flood Insurance Program (NFIP), and from some private insurers. If you live in a flood-prone area, learn more about appropriate coverage.

Properly maintaining a home is one of the best ways to prevent water damage from water disasters.

Prevent basement water seepage

• Reseal your basement. Water in the basement is often caused by cracks in building foundations or floor slabs. If you notice water seepage after heavy rain when you've never had a problem, it may mean that your once-waterproof cement floors and basement walls have deteriorated. Painting vulnerable areas with water sealant can prevent seepage.
• Make sure water drains away from the building. Seepage is exacerbated by soil that has settled in a way to make water flow toward the building. After a storm, and especially if the ground is already saturated, rainwater that flows towards the building goes down the outside of the foundation wall potentially through any cracks.
• Install a backwater valve. Though less common than other causes of basement water, sewer backups are messy. Learn more about your sewer responsibilities and install and maintain a backwater valve, which allows sewage to go out, but not come back in.

Maintain and understand your indoor plumbing systems

• Inspect appliance hoses and faucets. Make it a practice every year to check hoses leading to water heaters, dishwashers, washing machines, and refrigerator ice makers. You may also want to invest in a water leak monitoring and shut-off system that can alert you to any leakage issues. Immediately replace any hoses that have cracks or leaks, and replace them all every five to seven years.
• Inspect showers and tubs. Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.
• When away on vacation, shut off the water supply to the washing machine and never leave the house while the washer or dishwasher is running.
• Know the location of the main water shut-off valve in your home. A damaged hose or a burst pipe can send water racing into your home. Being able to locate and shut off the main water supply quickly will save stress, money, and time.
• Install an emergency pressure release valve in your plumbing system. This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.
• Check plumbing and heating pipes. Look closely for cracks and leaks and have any necessary repairs made immediately.

Repair and protect your home's exterior

• Caulk and seal windows to guard against water seepage.
• Inspect your roof for missing, damaged, and aging shingles and make necessary repairs.
• Check your downspouts. Remove debris that may have accumulated in downspouts and rain gutters. Position downspouts so that they direct water away from the house.
• Check sprinklers and irrigation systems to be sure they are not creating water damage to the walls and foundations of the house. Turn off and drain outside faucets to protect against frozen pipes.
• Install gutter guards to prevent gutter clogs and keep water flowing away from the house instead of accumulating on the roof.

Protect your possessions

• Store off-season and other bulk belongings in waterproof bins, especially in areas where there are plumbing pipes or that are prone to dampness, such as basements and attics.
• Never store valuables or memorabilia where there is a risk of destruction from water. Water and dampness also bring with it the threat of mold damage.
• Keep belongings stored on shelving off the floor in basements. In case of water seepage or sewer backup, they're less likely to get damaged.
• Keep an up-to-date home inventory. Having a comprehensive list of your possessions will save time, trouble, and stress in case of loss from water damage.

Leading cause of houses fires! Electrical Heaters!

7/28/2021 (Permalink)

Electrical heating-related fires most often occur in December, January, and February. Purchasing a cozy electrical space heater is a cost-efficient solution when temperatures drop, however, can be a devastating disaster when used improperly. According to the NFPA (National Fire and Protection Agency), electrical space heaters are the leading cause of most house fires. Here are a few tips on how to properly use your electric space heater and avoid fire hazards:

• Electrical Fires: Electrical fires occur when the heating unit is not properly plugged into the wall outlet, most often plugged into an extension cord or power strip. To avoid fires:
  • Give your space heater space; at least 3 feet away from combustible materials
  • Do not plug other electrical devices into the same outlet as the heater.
  • Plug the heater directly into the outlet
  • Avoid leaving the unit running overnight
• Fire Starters: Electrical units placed too close to other combustible materials contribute to 79% of fatal home heating fires. Combustible materials include:
  • Household furniture
  • Clothes
  • Bed Mattress
  • Bedding materials

Before running your electrical heater, it’s important to understand the risks of fire and smoke damage. Fire damage can leave a lasting impact on your house and may cause additional smoke damage

Call SERVPRO at (570) 296-1177 to schedule a cleanup. Your SERVPRO of Pike/NE Monroe Counties professionals have the training, certifications, and equipment to Make it

"Like it never even happened.”

Tips For Business Fires!

7/28/2021 (Permalink)

Tips for Dealing With the Aftermath of a Business Fire

A hot fire that gains momentum can leave a building in ruins with virtually nothing left to save. In many cases fire is stopped before it leaps out of control; this often results in many items that can be saved and restored. A partial fire loss leaves the business owner with a lot of decisions about what steps to take to save money, speed up recovery, and clean up the mess. Contacting a professional fire remediation service in Eastern Main Line/Bala Cynwyd is a good first step.

An Inspection Is Critical

A thorough inspection by experienced technicians is the quickest way to know where you stand and to gauge the level of fire loss. The inspection should cover the following areas of your business:

• The structural integrity of your roof
• The extent of smoke damage in the building
• The condition of the walls and flooring
• The state of electrical and computer systems
• The functionality of the heating and plumbing systems
  
  

For insurance purposes, all of the damage should be documented. It's also important to file a timely claim and to understand your policy and your rights. Don't settle for work that is shoddy, that does not match the original and that does not address hidden damages such as soot, water, and smoke damage.

A Good Cleanup Is Essential

A stellar fire restoration process will proceed quickly and restore items that can be cleaned of odors and grime. A reputable remediation team will have advanced equipment and a variety of cleaning techniques to get your building back in shape. The company will take the guesswork out of what can be saved and what should be thrown away and bought new. In many cases, clothes and upholstery can be restored to excellent condition again. The fire loss might not be as extensive as originally thought.

Steps to Take Immediately After a Storm Damage

7/22/2021 (Permalink)

Storm damage can occur at any time and can cause an immense amount of harm to your home. Heavy rains can cause flooding and powerful winds can cause roof damage and downed trees on your property. Some post-storm damage can create safety and health hazards as well, so having a strategy to deal with damage will help you to be ready to take steps immediately after the storm.

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls, or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health effects. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact a reputable property restoration company to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living conditions.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjuster to determine the extent of the damage so that payment for repairs can be made.

Pike/NE Monroe Counties Residents: We Specialize in Flooded Basement Restoration!

5/12/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Pike/NE Monroe Counties basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today - (570) 296-1177

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Pike/NE Monroe Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (570) 296-1177

What to Do When Your Basement Is Flooded

5/12/2021 (Permalink)

A flooded basement is no small hazard. Even a single inch of a flooded basement in a 1,000 square foot home can cause $10,000 worth of damage. Six inches of water can easily double that cost.

If you come down the stairs to find water in your basement, here’s what you should do.

The Dangers of a Flooded Basement

Be careful before you charge into a wet basement. There are a few hazards you should check for:

• Electrical Shock: Loose wires can conduct electricity through the water. Before going into the water, turn off your home’s breaker switches.
• Gas Leaks: Issues with your basement can lead to gas leaks. If you smell gas at all, then leave the home and contact your gas utility company.
• Pollutants: If your flood is a sewer leak, then be careful before entering the water. Sewer water can contain bacteria that transmit the disease. Wear protective items like suits, gloves, safety glasses, and face masks. And be ready to call in the professionals

If the Flooding is Caused by Plumbing

When the flood in your basement is caused by plumbing, it falls into two different types. Leaks will fill your basement with cleaner, mostly clear water. If you see this, then try to get to the water main to turn it off.

The other kind of plumbing flood is when the sewer backs up into your basement. One smell and you’ll know if it’s from a sewer. If this is the case, then you don’t want to use anything that uses the drain. Don’t flush the toilet, the washing machine, the dishwasher, or anything else. It will only add to the sewage backing up in your basement.

If you do have sewage backing up into your basement, then be sure to call your local utility company as soon as possible to report it.

If the Leak Is from Outside of Your House

Runoff, rain, snow, or heavy weather can easily lead to flooding in a basement if it's not waterproofed correctly. If this is the case, then try to find the source of the leak as soon as possible. This could be something simple, like a leaking vent window, or something complicated like a leak through the foundation.

If you can’t easily find the leak, then call in the professionals.

Call Your Insurance Company

Different insurance companies handle flooding claims differently. When you call to file a claim, your insurance company will go over any clean-up procedures, specific contractors to use, and other information.

If your home or business needs water restoration services, call the experts today – SERVPRO of Pike/NE Monroe Counties at (570) 296-1177

THE CALM BEFORE THE STORM: PREPARING YOUR ROOF AGAINST HAILSTORMS

5/12/2021 (Permalink)

While the Spring season in Texas equals great temperature and fun outdoorsy activities, consider yourself warned. March begins the yearly hail season—ice as big as golf balls wreak havoc by causing leaky roofs, dented siding, and accidents if you’re caught outside during a storm.

NOAA’s Severe Storms database records over 5,396 major hail storms by last year, 2019. According to the U.S. Department of Commerce, Storm Prediction Center, National Weather Service, Texas ranks first at the Top Five States By Number Of Major Hail Events. For hail-prone areas, it’s best to be ready for any circumstances that could happen.

Once the storm starts, there is pretty much nothing you can do except to stay inside. It’s safer to double-check everything beforehand, including the things that you can minimize damage to. Safe-proof your home before hail season starts and take precautions that could help lessen the damages.

For everyone’s safety, stay indoors. Pay attention to weather reports to be prepared and shop for groceries, flashlights, and batteries. Close your doors and windows and stay away because of the risks of flying glass.

GUTTER CHECK!

Drains and gutters could easily be filled by fallen leaves, debris from trees, and hailstones. They stop water flow due to clogging and cause damage due to the lack of proper drainage. As a solution, drain these areas. Keep your gutters free from debris that could cause water to back up and potentially cause leaks in the future. This is to ensure that water could drain normally.

MAINTAIN YOUR LAWN.

Amid a really bad hail storm, branches and plants can pose a threat to your home. Tree branches could hit your windows and shutter glass. For safety reasons, trim tree and shrub branches that could potentially cause extensive damage to your property. Maintaining your lawn helps eliminate the risks of the upcoming storm.

TAKE YOUR STUFF INDOORS.

Branches and shrubs aren’t the only things that pose a threat to your windows. If possible, take your outdoor furniture and decoration indoors to avoid them becoming hailstone targets and projectiles.

A HAND IN REPAIRS: YOUR INSURANCE POLICY.

After the storm and the damage has been done, check in with your insurance company before authorizing repair work needed. Document the damages and call the company as soon as possible.

INSPECT YOUR ROOF (DO IT PERSONALLY, OR GET A SECOND OPINION).

Before anything else, contacting a professional roofing company to inspect your roof and prepare you against the future dangers of the storm might be better.

Your roof protects you against heavy rain and the scorching sun. It also protects you against hailstones. As it is everyone’s first line of defense against the hail season, repairs are a must. Make sure to inspect your roof regularly. Check for loose or missing shingles and have them repaired as soon as possible to prevent future problems. Loose shingles could cause possible leaking due to the upcoming hail season. If there are small dents in the area, have them inspected. Or consider improving your current option to a material that’s much more resistant.

SERVPRO Tips for Hurricane Season

5/11/2021 (Permalink)

Hurricane season is already among us and has taken a toll on places like North Carolina and Florida. Businesses and homeowners everywhere should consider many things during hurricane season to prevent damage to their property. Many of them seem obvious, but others, not so much. What are some of these preparation tasks you might ask? Let's try to answer this question.

Building and Street Maintenance

Consider the last time you cleaned your storm drains. If they have not been cleared out in recent years, this could cause a blockage of water from draining away from your property. When water gets clogged in drains, this can lead to a backup. This means water will be coming back into your home or business and can cause very serious damage. If you have a shop vac (dry/wet vacuum), try to get some of the dirt and build up out of the drain. If you can’t clean it properly, call a professional.

Sump Pumps

Sump pumps are basically pumps used to get rid of water that has entered a building. When turned on, these pumps run water through a hose and outside of the property. If you own these pumps when was the last time they were tested? Do they have a battery backup in case of a power outage? Power outages cause almost 20 percent of water damage due to sump pumps not being able to run during these outages. If you do not own a sump pump, consider buying one especially if you commonly see water damage on site.

Generator Fuel Tanks

Many people like to store backup generators in their basements. This can be dangerous because if water seeps into your basement and gets into the fuel tanks, this will contaminate the gas and lead to failure to start the generator. In turn, this means no power and could lead to more damage.

Runoff

Does grading lead away from your building? Grading helps to move water away from your building instead of moving towards it. Checking your grading system can help keep water from flowing into your building.

Clear the Floor

One of the leading causes of water damage is the items on the floor. You can avoid this by removing porous materials, boxes, and paper from the floor of your basement. Keep all of your electronics off the floor and make sure to turn off your electronics when you are expecting heavy rains.

When Storms Hit Pike / NE Monroe Counties, SERVPRO is ready!

5/11/2021 (Permalink)

SERVPRO of Pike / NE Monroe Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Overbrook/Wynnefield, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The Best Way To Minimize a Disaster at Your Home or Business is to Plan For it NOW!

5/11/2021 (Permalink)

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Are You Ready? Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO® Emergency READY Profile is a start-up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference for important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

• A no-cost assessment of your facility.
  This means there is no need to allocate funds, giving you a great value at no cost.
   
• A concise Profile Document that contains only the critical information needed in the event of an emergency.
  It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
   
• A guide to help you get back into your building following a disaster.
  This can help minimize the amount of time your business is inactive by having an immediate plan of action.
   
• Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  You have a provider that is recognized as an industry leader and closes by.
   
• Identification of the line of command for authorizing work to begin.
  This saves time so we can begin the work of mitigating the damage which can save you time and money.
   
• Provides facility details such as shut-off valve locations, priority areas, and priority contact information.
  Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Faster to Your Pike/NE Monroe Counties Water Emergency

5/11/2021 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pike/NE Monroe Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage are very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Pike/NE Monroe Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs. Once the standing water is gone, the porous materials must be removed as drying equipment is being added. This makes the drying process go much faster because extra materials cause full room drying to slow down.

For Immediate Service, Call SERVPRO of Pike/NE Monroe Counties

5/4/2021 (Permalink)

SERVPRO of Pike/NE Monroe Counties provides 24hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Anytime – We're open 24/7 (570) 296-1177

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

Restoring your Pike / NE Monroe County Commercial Property

5/4/2021 (Permalink)

Flooding and water damage events in Pike/NE Monroe Counties

commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Pike/NE Monroe Counties

SERVPRO of Pike/NE Monroe Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Do's and Do Not's of Fire Emergencies

5/4/2021 (Permalink)

After a fire coming back to the house or building where it happened can be a very emotional experience. Here are some tips on what to do and what not to do in your house after a fire.

What To Do After a Fire:

• Keep hands clean so as to not furth soil upholstery, walls, or woodwork.
• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Place clean towels or old linens on rugs, upholstery, and carpet traffic areas
• If electricity is off, empty the freezer and refrigerator and prop doors open
• Wash houseplants on both sides of leaves.
• Change the HVAC filter.

What NOT To Do After a Fire:

• Do not attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
• Don’t attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your local SERVPRO.
• Do not use canned or packaged foods or beverages that may have been stored near the fire, heat, or water.
• Do not turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
• Do not send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Content by: SERVPRO Corporate

Pike/NE Monroe Counties Soot and Smoke Clean-up

5/4/2021 (Permalink)

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO Pike/NE Monroe Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

SERVPRO’s Veteran Initiative

4/13/2021 (Permalink)

In early 2021 SERVPRO announced a new initiative called “driven to serve”. This initiative is designed to provide returning veterans with employment. This was a renewed effort on SERVPRO’s behalf to help the more than 225,000 veterans who are discharged from the United States military annually. SERVPRO set a goal of hiring 1,000 returning veterans by 2022.

SERVPRO has always valued employing service members. In fact, on November 10, 2020 the U.S. Secretary of Labor, Eugene Scalia, recognized SERVPRO Industries, LLC as one of the 675 recipients of the “2020 HIRE Vets Medallion Award’’ during an award ceremony at the U.S. Department of Labor. SERVPRO earned the Gold Award after applying earlier this year. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes job creators who successfully recruit, hire, and retain veterans.

I am proud to work for a nationally recognized franchise who values those who served our country and sacrificed so much for us. SERVPRO of Southern Monroe County recognizes the importance of this “driven to serve’’ initiative. We understand how challenging it can be for some veterans integrating back into the workforce. That is why we have decided to help in this effort. Please don't hesitate to reach out to us directly if you or someone you know has served and is looking for employment in the Poconos.

Please contact us directly at marketing@SERVPROmonroepike.com. We would be honored to work beside you.

--Michael Smitchel

SERVPRO on the Frontlines of the Pandemic

3/20/2021 (Permalink)

SERVPRO has been on the front lines of this pandemic since it hit our shores. Early in the pandemic, the federal government was bringing people back from overseas. The government along with the world was still figuring out how the COVID-19 was spread. Even with a lack of consensus at the time, SERVPRO was the trusted Cleanup and Restoration company that the government turned to in their time of need. 

That is because SERVPRO is a leader in cleanup and restoration. We have over 50 years of experience in biohazard cleaning. Our trusted employees are trained, familiar, and equipped with leading industry technologies and supplies to clean up any Biohazard including COVID-19. We arm our cleaning support team with protective equipment, proprietary cleaning products which are FDA approved, and top of the line production equipment to get the job done safely.

Each of our employees undergoes vigorous training and shadowing in the field to help them become familiar with safety protocols and procedures. This helps to ensure that they are getting the job done safely and effectively.

As we start to open our country up and hopefully put this pandemic behind us, it is important to remember that the standard of clean has changed.  In a recent survey, 80% of consumers surveyed expressed concerns about visiting brick and mortar locations, citing cleanliness as a top concern for them.

Having your business CERTIFIED SERVPRO CLEANED with a decal on the front window can help communicate to consumers that you hear their concerns and you take their safety and well being seriously.

Call today to make an appointment to have your Pike County home or business Certified SERVPRO Cleaned! 570-424-2290

--Michael Smitchel

Top 3 Causes of Fires and Tips to Prevent Them

3/19/2021 (Permalink)

In this blog, we will discuss the top three causes of fires according to the National Fire Protection Association (NFPA). We will also discuss standard tips to mitigate loss. Hopefully this article will leave you with an understanding of how to avoid these common causes of fires. 

1) Unattended Cooking

The number one cause of home fires is unattended cooking. This usually happens when people get distracted while cooking. It is important to never walk away from food on the stove. An easy way to avoid this is to set an alarm if you have to step away for a short amount of time. Another suggestion may be to have someone watch the food while you attend to other matters.

Fire extinguishers should be placed in every room of your home, especially in the kitchen and garage. You should also learn how to properly use a fire extinguisher to be prepared in case you have to use one.

2) Heating Equipment

Space heaters should be used if only a small portion of your home needs to be heated. Keep space heaters away from anything that could easily catch fire, including laundry, blankets, tapestry and furniture. If your home relies on a furnace during the winter, call a professional to get it inspected once a year to ensure it is running properly.

3) Faulty Wiring

Your home’s wiring is likely something that rarely crosses your mind.  Luckily, there are usually signs that point to a house having wiring that isn’t working correctly. A few noticeable signs are when your lights dim when you use other appliances, if you are only able to use one appliance at a time, and frequently have blown fuses.

Your first line of defense against home fires is a smoke alarm.  Smoke alarms should be installed on every level of your home and inside each bedroom, as well as tested monthly. This can help ensure that your family gets out in time in case a fire starts in your home.

If a fire strikes, you know you can count on SERVPRO of Pike / NE Monroe Counties to restore your home and make it "Like it never even happened."

--Michael Smitchel

Top 3 Things to Remember When You Lose Power

3/18/2021 (Permalink)

Natural disasters like the one that hit Texas in mid February, are all-too-common these days. Natural disasters that cause the power to go out in the middle of winter pose many potential problems for home and business owners alike.

1) Power outages have the potential to cause pipes to freeze which is a leading cause of water damage in the winter.

Right now Texans are struggling with this all-too-common problem. When homes or businesses are left without power for extended periods of time, it allows temperatures to dip below freezing allowing the pipes to freeze. This can cause cracks or bursts which lead to water damage.

One measure that can be taken to try and avoid this is to insulate the pipes. This can be done by visiting any local hardware store. Most hardware stores carry special tape, polyester coverings, and a host of other products that are capable of protecting against extreme dips in temperature.

If you have community, town, or city water and have not lost your water supply it may be a good idea to run the water source furthest from the water main. This can allow a steady flow of water to avoid pressure building up from the water in the pipes becoming frozen.

2) Power outages have the potential to cause septic backup.

When there is a power outage, effluent is not pumped into the drain field. The septic and pump tank collect the wastewater throughout the power outage and will release it all at once when the power is restored and the pump starts. Too much water pumped at one time can flood the drain field, causing surfacing or backups.

3) Power outages can cause loss of drinking water if you have a well.

Power outages can cause well pumps to stop working which can lead to loss of water supply. This includes water for drinking, showering, and toilets. Not having access to clean, drinkable water can lead to many other issues. It is important to store additional bottled water in order to avoid dehydration.

Our thoughts and prayers go out to Texans who will likely be recovering from this storm over the next several weeks. If there is anything to be learned from this terrible situation, it's that it is important to prepare for these types of disasters.

If disaster strikes and causes water damage from Milford to Lake Wallenpaupack, SERVPRO of Pike / NE Monroe Counties can help.

--Michael Smitchel

Subtle Signs of Water Damage

3/18/2021 (Permalink)

Sometimes water damage and its source are easy to identify. For example, when a pipe bursts or a major storm causes flooding. Sometimes the problem can be more subtle, which can lead to more damage over the long-term if you don’t recognize a problem before it becomes a potential disaster.  

If you’re concerned there may be a water problem in your home or business, here are five common, but not-so-obvious signs to look out for.

Water Stains

If you see pale yellow or brown stains on your ceilings, wall, or floors, that may indicate the presence of a slow, but steady leak.

Many times, water stains will form directly under the water source. However, sometimes water will run along wire, pipes, or other materials and then the drip can cause stains far from the source. Make sure you figure out the cause of the water damage you see.

Mold Growth

Mold grows where there is sufficient wetness for it to thrive, so if you have a mold problem, there’s a water problem.

Sometimes materials in your home will become mold-infested if they’ve become wet and have never been able to dry sufficiently.  This can happen to fabric, wood, insulation, and perhaps even your floors, ceilings, or walls.

Odors

A musty smell can be one of the first signs of a water problem, even if you can’t yet see any leaks.

Be on the lookout (or smellout) for any sudden changes in odor.  Take note if it gets worse after a rainstorm or while you’re taking a shower or running the dishwasher.

Weak Wall, Floors, or Ceilings

Water will weaken your building materials. You might notice that your walls are becoming softer or “spongy,” your floors might be bowing, there may be a crack in your ceiling or a bubble in your paint or wall paper.

A sudden large leak might cause a major, obvious problem, but if the leak is slow these issues might come on gradually over weeks or months.  The sooner you notice, the sooner you can address the root cause.

Higher Utility Bills

If you have a sudden and unexpected surge in your utility bill, that might be an indication of a water problem.

While slight fluctuations month to month are normal, be on the lookout for a sudden rise in the water bill, especially if there’s no corresponding increase in your sewer rates.  If there isn’t a reason you can think of why your water bill might be high this month, it may be that there’s a water damage issue.

Here at SERVPRO of Pike / NE Monroe Counties, we know just how disastrous water damage can be to a home or business.  That’s why we’re passionate about helping the people in this community do what they can to prevent water damage before it becomes a major issue.

However, if you have water damage SERVPRO can help you identify and address the source of the problem and ensure that it won’t turn into an expensive catastrophe for your home or business.

--Michael Smitchel

Why Flood Waters are Category 3

3/17/2021 (Permalink)

Flooding homes and businesses are all-to-common in areas that are close to rivers, lakes, or streams.  Many times in the summer tropical storm systems can dump many inches of water which can cause flooding. There is also the reality of huge snow storms in the northeast like the nor’easter we recently had in February of 2021 here in Northeast Pennsylvania. The melting snow can cause water levels to rise. There are also the rare occurrences when ice can cause a dam or blockage in a local river or stream system.

It is important to understand that no matter what the cause of outside water seeping into your home or business, the water should be treated with extreme caution. Many times this water is contaminated and can cause harmful side effects if not dealt with correctly. Any outside water from storms is treated as a Category 3 loss.

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

SERVPRO of Pike / NE Monroe Counties has you covered no matter how bad the water damage may be. We have the equipment, personnel and experience to get the job done right.

--Michael Smitchel

Smoke Odor Factors

3/16/2021 (Permalink)

Fires can cause extensive damage throughout your home or property which requires the help of professionals to restore. Items can be burnt, soot-covered or damaged by water from firefighting efforts. The smell of soot and smoke can linger for a long time after a fire.

FACTORS THAT AFFECT SMOKE ODOR REMOVAL

Removing smoke odors from your home or place of business can seem pretty straightforward. However, the amount of time needed to remove the smoke odor will depend on a variety of factors. These include:

• Types of materials burned: Materials throughout your home react differently to soot and smoke molecules. Porous hard surfaces such as wallpaper, wood, drywall, and paint can become permanently stained or discolored unless treated quickly. Metallic surfaces may begin to rust and corrode with acidic soot. Cleaning chemicals may seep into your carpet as it dries, carrying with it soot and smoke molecules that can cause stains.
• Type of soot: Dry soot is easier to clean and can be dealt with by using a sponge and a low-alkaline detergent. Oily soot requires the use of special techniques and equipment to be safely removed from your home. SERVPRO has a host of products for every time of soot imaginable.
• Size of the fire-damaged area: The square footage of a fire loss area usually determines how hard it will be to get clean.
• Size of the fire: A larger fire can cause more damage, which will in turn lead to more potential for smoke odor throughout your property.
• Time delay after fire: The longer you wait, the worse the smoke damage will get. Even if the damage seems minimal, most types of materials at home can start to yellow, discolor, rust, or corrode due to the impact of acidic soot or smoke particles. 

Smoke from a fire infiltrates all areas of a home. It can seep into carpeting, furniture, clothing, draperies, books and even woodwork. Often homeowners attempt to dissipate smoke smell with spray deodorizers and scented candles. These tactics only mask the odor of smoke and won't remove it from the home. Smoke particles bury themselves into fabrics, fibers, and other porous surfaces. In order to remove smoke smell completely, items need to be deeply cleaned.

CLEANING UP SMOKE DAMAGED ITEMS

Essentially everything in a home affected by fire smoke needs to be cleaned. Some items may only require thorough airing to remove smoke smell, but most items like carpeting, rugs, curtains, upholstery, and clothing will need a thorough cleaning and possible sanitization.

SERVPRO of Pike / NE Monroe Counties has access to several proprietary deodorizers and cleaning products that help make fire damage and smoke odor "Like it never even happened."

--Michael Smitchel

Janitorial Services vs Commercial Cleaning Services

3/15/2021 (Permalink)

If you own or operate a business, then you know how important it is to keep your workspace clean and organized.  The condition of your workspace leaves an impression on the people who visit your business, which can have a direct effect on your bottom line.  Few people will want to do business with a company that cannot keep its own space in good condition.  

While some companies keep their workspace clean by hiring an in-house cleaning crew, others either do not have the resources to hire an in-house crew or would rather hire a third party.  This means that they must hire a professional to provide janitorial or commercial cleaning services.  The phrases “janitorial services” and “commercial cleaning services” are often used interchangeably, but these terms actually describe two somewhat different types of cleaning services.  If you are looking to hire a cleaning professional for your office or commercial building, it helps to understand the difference between the two types of services. This can help to ensure you are hiring a professional that can take care of the cleaning you want done.

Janitorial Services and Commercial Cleaning: What is the Difference?

The difference between janitorial services and commercial cleaning is that janitorial services include small, everyday cleaning tasks while commercial cleaning involves bigger jobs that are done a few times per year.  For example, janitorial services include regular vacuuming of the carpeting while commercial cleaning services include deep carpet cleaning.  Hiring a janitorial service is beneficial for everyday cleaning and maintenance.  Companies can look into hiring commercial cleaning services for deep cleanings.

Janitorial Services

As stated above, a janitorial service provider will take care of everyday cleaning duties and keep your workspace clean and well maintained on a regular basis.  With consistent janitorial services, your office or facility will always look good and be ready for visitors, customers, and business associates.  Companies tend to schedule janitorial services based on their needs, typically on a daily, weekly, or bi-weekly basis.

Professionals that provide janitorial services are trained to use cleaning products and equipment to reduce the risk of cross-contamination and maintain clean and sanitary conditions.  These services typically include the following:

• Restroom cleaning
• Cleaning of employee breakrooms or kitchens
• Sweeping and mopping of hard surface floors
• Vacuuming of the carpet
• Dusting
• Emptying trash

Commercial Cleaning Services

Commercial cleaning services cover bigger cleaning jobs that do not need to be done on a regular basis.  You can hire a commercial cleaning service provider on a one-time, quarterly or semi-annual basis. The cleaning services provided by a commercial cleaning company typically include:

• Carpet Cleaning
• Tile and grout cleaning
• Hard surface floor cleaning
• Furniture and upholstery cleaning
• Window washing
• Power washing

Deciding Between Janitorial Services and Commercial Cleaning

If you are interested in consistent cleaning services that keep your office or facility looking clean and presentable, then you need janitorial services.  If there are a couple of big cleaning projects you need done such as upholstery cleaning, power washing, or carpet cleaning then you need to talk to a company that provides commercial cleaning services.

SERVPRO of Pike / NE Monroe Counties can help with all of your commercial cleaning needs. We have many different proprietary products that help to deep clean any size commercial cleaning job.

--Michael Smitchel

Commercial COVID-19 Cleaning

3/10/2021 (Permalink)

Coronavirus, or COVID-19, has changed every faction of our lives. Businesses around the country are being forced to keep up with ever-changing CDC guidelines. Many businesses have hired SERVPRO of Pike / NE Monroe Counties for both preventative cleaning and disinfection, and cleaning for confirmed cases.

Scope of Cleanup Protocol

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents.  The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum.  These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well as the following suggestions:

• Kitchen/Food Areas
• Bathrooms
• Schools/classrooms
• Offices
• Retail spaces
• Water Fountains
• Shelving and racks
• Sales counters
• Carpets and rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to SARS-Cov-2.

SERVPROXIDE, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-Cov-2 on hard, non-porous surfaces.  In addition, SERVPROXIDE Currently has dozens of EPA- approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. Coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.

Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected, but can be sanitized using SERVPROXIDE.

Whether your business has a confirmed case or you are looking to prevent any future cases, SERVPRO of Pike / NE Monroe counties has you covered when it comes to commercial COVID-19 cleaning.

--Michael Smitchel

Top 4 Causes of House Fires

2/13/2021 (Permalink)

Fire. It’s one of the scariest dangers for any homeowner, and while the number of house fires in the United States has steadily declined in recent years, these incidents still contribute to thousands of deaths and billions of dollars of damage each year.

While a fire alarm system can alert your family to danger and help you stop the problem before it gets out of hand, understanding what causes a house fire and knowing how to prevent these incidents is essential for protecting your home.

But what are the dangers you should be watching out for and what are the most common causes of house fires? Knowing these answers can help you protect your family and also save you from an insurance headache in the future. Below are the four most common causes of house fires and tips on ways you can help prevent them.

1. Electrical Fires

Electrical fires are one of the most common threats homeowners face. Whether the result of an overloaded electrical outlet or a malfunctioning appliance, electrical fires can start suddenly and cause a lot of damage. The best tips for avoiding an electrical fire are first, be smart with your home’s electricity use! Its best not to overload a circuit or leave your lights on overnight (especially halogen lights and other high-risk materials). Use power strips in areas where you might need to keep several appliances or devices plugged in continually like at a home office desk.

Another great tip for doubling the safety in your home is to conduct an annual inspection of the electrical system to help avoid house fires. Professional electricians can identify faulty wiring, damaged outlets, and other hazards and then provide the repairs to keep your system safe. In older homes, the wiring can often be on a single circuit, which can cause breakers to short often and heighten the risk of an electrical fire. A professional can check your property for this and fix it if needed.

2. Cooking Fires

Cooking fires rank as the number one cause of house fires in the United States, with the majority of incidents occurring when food is left unattended after cooking. Most commonly this happens when frying food, or any time when large quantities of grease are involved. Most of us are aware of proper kitchen and cooking safety, but sometimes we can be forgetful.

Your best bet to avoid a cooking fire is simply to keep an eye on your food at all times. Just like when you’re driving, don’t take your eyes off the road—well, the stove in this case. If a fire does occur, your key to fire safety is to cut off the fire’s oxygen and fuel supplies. There are three things that cause a fire to continue one is the heat, the second is fuel, and the third thing is the oxidizing agent (most often oxygen). Get rid of one of these sides of the triangle and you can kill the fire. The best tips to stopping a kitchen fire, or another fire on your property is to suffocate it by removing the oxidizing agent. Grease fires in kitchens should be covered with a lid over the pan, never use water to get rid of a grease fire—throwing water on a grease fire will actually make it worse. An oven fire can be handled simply by closing the oven door and turning the oven off.

Be smart and train others who live in your home or on your property to know how to respond the second a flame gets started. Taking the time to train and teach your family members is one of the best ways to avoid an insurance claim and protect your property, home and family.

3. Dryers

You may not think of your clothes dryer as a fire hazard, but this kind of equipment accounts for tens of thousands of house fires each year. The problem most frequently occurs when lint and dust are allowed to build up over time. This can cause the dryer vent to become clogged with highly flammable materials, which easily combust when exposed to high temperatures.

Your best tip for dryer safety is to clean the lint trap each time before you use the dryer, and to inspect and clean the dryer vent area to remove lint buildup and other potential blockages. Regular cleaning can ultimately make all the difference in avoiding a house fire. If other people in your house do the laundry, make sure they know to clean out the lint trap each time also. This simple practice can cut down on one of the main causes of so many different house fires.

4. Candles

Candles may seem like the perfect fit for a romantic evening or a blessing in a moment of a blackout, but the minute you leave a lit candle in an unoccupied room you’re asking for trouble. We have two tips: always blow out a candle if you’re going to leave a room, and never place a lit candle in a spot near combustible items or where it could be tipped over.

Conclusion

It’s easy to assume you’re already practicing each of these safety tips in your home, but it’s easy to get lackadaisical and before long you might find yourself filing an insurance claim; something you never want to have to do. Take the time to sit down with your family and walk them through the risks and each of these tips. Teach them the proper steps to prevent a house fire and also the proper way to put out a fire in the home (remember, water isn’t always the answer). As you watch out for these common house fire hazards and take the necessary preventative steps, you can have peace of mind as you keep your family and property safe.

--Michael Smitchel

Why Choose SERVPRO?

2/12/2021 (Permalink)

Why SERVPRO?

PA residents in Pike and Monroe can rest assured that the SERVPRO of Pike/NE Monroe Counties Professionals will understand your situation. Our goal is to provide a premium service experience from start to finish on every claim you send our way.

Pocono Area SERVPRO Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property in the Pocono Area is our SERVPRO Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage. We also understand the importance of having a production team that can comfort homeowners and business owners in their time of need.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." The Pike and Monroe Area SERVPRO Professionals make sure pretesting is completed on every loss to determine restorability. We are able to get results fairly quickly in most circumstances.

Claims Inventory Service

Pocono Area SERVPRO Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, creating a well documented and well organized file for every claim.

• A Complete Electronic Job File
• First Notice of Loss
• Detailed Estimate
• Digital Loss Photos
• Scanned Forms and Paperwork
• All delivered by email or hard copy
• On-line Access to All Files
• New Assignments
• Pending Jobs
• Completed Jobs
• Informative Reports to Improve Results
• Job Cost Data

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

• A Customer Care Center to achieve prompt handling of the claim
• Implementation of best practices and job process programs
• National Accounts qualification criteria and annual compliance checks
• Crew and vehicle standards
• Insurance requirements
• File documentation requirements
• Quality assurance program

Serving Adjusters and Their Clients

Pike and Northeast Monroe Counties SERVPRO Professional's job is to perform premium service and report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.

--Michael Smitchel

Who to Call When a Storm Damages Your Business

2/11/2021 (Permalink)

Storms and inclement weather can bring heavy rain and flooding that can cause closure of commercial businesses. Oftentimes, wind damage can cause structural damage that could lead to the elements to wreak havoc in a businesses property. There’s never a convenient time for commercial storm damage to strike, and storms typically don’t just strike during regular business hours; that’s why SERVPRO of Pike/NE Monroe Counties Franchise Professionals offer 24-hour emergency service, 365 days per year.

Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business in Monroe or Pike county, give our Professionals a call and they’ll be there fast with the help you need.

• 24 hour emergency service
• Faster to Any Size Disaster
• A Trusted Leader in the Storm and Water Restoration Industry with over 1,700 Franchises
• Highly trained storm and water damage restoration experts

Another extremely valuable service we provide is called an “Emergency Ready Profile.” The ‘ERP’ for short is a 10 plus page document with all relevant and pertinent information that a business would need should an employee or owner experience any type of commercial storm damage. 

Storm or Flood Damage? Call Us Today 570-424-2290

Disaster Recovery Team

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike in Pike or Monroe counties. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

--Michael Smitchel

#1 in Commercial Cleaning

2/5/2021 (Permalink)

Whether you need cleaning for a commercial office or require industrial cleaning services, your local Pike and Northeast Monroe Counties SERVPRO Professionals can help.  You don’t have time to worry about the common wear and tear that gradually soils your office or warehouse. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, call in your local Pocono Area SERVPRO Professionals. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on Pocono Area SERVPRO Professionals to make your workspace or warehouse look its very best.

Your local Pocono area SERVPRO Professionals will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

• Award-winning training
• Over 40 years’ experience in the industry
• More than 100 exclusive cleaning products

Have Questions? Call Today 570-424-2290

Certified: SERVPRO Cleaned

Our Certified: SERVPRO Cleaned defensive cleaning program gives your business a way forward to provide your employees and customers ongoing safety as you operate after the COVID-19 pandemic. As America’s #1 cleanup and restoration brand, we have developed a program that is grounded in our 3 C’s – Consult, Clean and Certify. Visit our Certified: SERVPRO Cleaned page and let us show you how we can make your building safer and ready to get back to business.

Specialty Cleaning Services

The Pocono Area SERVPRO Professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:

• Air Ducts and HVAC

• Biohazard

• Carpet and Upholstery

• Ceilings, Floors, and Walls

• Document Restoration

• Drapes and Blinds

• Odor Removal

• Sewage

• Trauma and Crime Scene

• Vandalism

--Michael Smitchel

Water Leak Detectors

10/30/2020 (Permalink)

Most homeowners have a healthy fear of fire. This is good; fire can cause tremendous damage to a home and everything in it. However, homeowners should have the same cautiousness when it comes to the possibility of water damage. Not only can it be just as damaging, but it is far more common. There are many sources to consider: pipes, water heaters, toilets, washing machines, dishwashers, even refrigerators if you have a water dispenser in the door.

Smoke detectors are common in areas where fire is a potential, but far less common are water detectors. While a leak detector may not save your life the same way a smoke detector can, it can still save you from a huge headache and a lot of damage.

If you think a leak sensor is something your home should have, check out this TechHive.com article that was updated October 20, 2020.

Source: TechHive

Freezing Temps and Your Home's Outdoor Water Supply

10/30/2020 (Permalink)

How to turn off and drain outdoor water lines and faucets

Before the first freeze of the season, be sure to turn off your home’s outdoor water supply and drain the exterior pipes, including any outdoor faucets and hoses:

1. Locate and turn off the outdoor water shut-off valve. Your home’s outdoor water shut-off valve is usually located near the ceiling, on the inside of the wall where the outdoor faucet is located. If the outdoor shut-off valve is tap- or knob-style, turn it clockwise, or to the right, to shut it off (remember: righty-tighty, lefty-loosey). If it’s lever-style, turn the lever clockwise or in whichever direction the “off” arrow is pointing.
2. Disconnect the hose. Turn off your outdoor faucet by turning the knob all the way to the right and disconnect your outdoor hose. If there’s a nozzle on the hose, turn it on so that any additional water can drain out of the hose before you store it for the winter.
3. Drain the pipe. Once you’ve removed the hose, turn the outdoor faucet back on to allow any remaining water to flow out of the pipes. When the water stops flowing, turn the faucet off.
4. Drain the inside valve. Return indoors and place a bucket under the shut-off valve, then open the drain plug to allow any remaining water to flow out of the valve. The drain plug usually looks like a small metal cap located on the side of the shut-off valve. Once all the water has drained out, close the plug or cap.

If your home has multiple outdoor water sources, you’ll need to repeat these steps for each one.

Source: Economical.com

Why Use Outdoor Faucet Covers?

10/30/2020 (Permalink)

Why Use Outdoor Faucet Covers?

Styrofoam covers for your outdoor faucets may be unsightly, but they can be very useful. When freezing temperature come and with them a long, cold winter, Styrofoam faucet covers can mean the difference between reaching spring time without a problem, and a frozen pipe flooding your home.

Your Pipes Need Protection

You don't need to be in an area with the harshest of winters.  One dip below freezing can be all it takes. A night of single digit temperatures can easily freeze your interior pipes, causing them to expand and crack. While replacing the pipe is not a huge deal in and of itself, the water damage a broken pipe can cause can be catastrophic. It's definitely worth a few minutes of your time to put on Styrofoam faucet covers.

Source: SFGATE

How to Protect Electronic Appliances

7/28/2020 (Permalink)

Below is an interview between Laura from Networx and an Electolux representative. In the interview, you'll find useful information on how to treat large appliances during a power outage.

LAURA: How might a power outage affect digital appliances?

ELECTROLUX: A complete power failure will obviously cause a loss of power to the unit, but no damage. Once the electricity supply is functioning again, our units will communicate to you in some way (depending on feature set) that power was lost at the unit level. For example, with our connected appliances, you’ll get an alert on your phone when your power has been restored after an electrical outage.

You will also be notified if a HI TEMP was recorded in a Food Preservation Product, letting you know that your food was exposed to higher than acceptable refrigeration or freezer temperatures.

LAURA: What happens during a period of lowered voltage, as in a power brownout?

ELECTROLUX TEAM: Our Electronic Mainboards (power supplies) are designed to keep performing through NA Standards. As long as the brownout stays within the range of the power supply, the unit will function as normal. 

If the brownout drops below the standard range of the power supply for NA alternating current (AC) power, the unit will behave as if a power outage has taken place.

LAURA: Do you advise our readers to unplug their large appliances for safety reasons?

ELECTROLUX TEAM: There should be no reason to unplug units during a storm or power outage event.

LAURA: Can you use a surge protector or a generator for electronic kitchen appliances?

ELECTROLUX: We do have consumers who attach our units to generators or whole home generators. Operation is dependent on the output voltage, current, and wattage of the generator.

However, our instructions for the installation of the Appliance are documented in the product manual: Direct connection to a dedicated 20-amp circuit.

LAURA: Do you have any other protection tips?

ELECTROLUX TEAM: Ensure that the wiring for your house and dedicated 20A circuit meets NA wiring standards for power.

Source: Networx

From 50 Firefighters to Re-Opened

7/28/2020 (Permalink)

Fire at 6:00 AM

An early morning kitchen fire on Monday caused heavy damage at Tony’s Restaurant & Pizzeria, a landmark pizza shop on Crystal Street in East Stroudsburg.

The fire, reported by an automatic fire alarm just before 6 a.m., not only temporarily knocked Tony’s out of business but left three apartments unlivable, and five people without a place to stay, said Fire Chief Dale Fetterly.

The fire also left a big question mark over when Tony’s neighbor, Derailed Taphouse, would reopen.

“Not sure yet,” said owner Marc Jackett, who opened the business last summer. He said it was difficult to determine what was damaged because there was no electrical or gas service to the building...

Enter SERVPRO

SERVPRO came in as soon as the scene was secure.  While SERVPRO cleaned the interior of Derailed from top to bottom, owners worked on getting electric and gas restored. After a fast and thorough SERVPRO cleaning, Derailed was able to reopen at 5:00pm that same day, less than 12 hours after the first alarm.

Source: Pocono Record

Firework Safety Tips

7/2/2020 (Permalink)

Follow these safety tips when using fireworks: 

• Never allow young children to play with or ignite fireworks.
• Avoid buying fireworks that are packaged in brown paper because this is often a sign that the fireworks were made for professional displays and that they could pose a danger to consumers.
• Always have an adult supervise fireworks activities. Parents don't realize that young children suffer injuries from sparklers. Sparklers burn at temperatures of about 2,000 degrees - hot enough to melt some metals.
• Never place any part of your body directly over a fireworks device when lighting the fuse. Back up to a safe distance immediately after lighting fireworks.
• Never try to re-light or pick up fireworks that have not ignited fully.
• Never point or throw fireworks at another person.
• Keep a bucket of water or a garden hose handy in case of fire or other mishap.
• Light fireworks one at a time, then move back quickly.
• Never carry fireworks in a pocket or shoot them off in metal or glass containers.
• After fireworks complete their burning, douse the spent device with plenty of water from a bucket or hose before discarding it to prevent a trash fire.
• Make sure fireworks are legal in your area before buying or using them.

Source: CPSC

How SERVPRO Cleans and Disinfects Your Home or Business

7/1/2020 (Permalink)

SERVPRO always follows the Center for Disease Control and Prevention's guidelines for cleaning and disinfecting your home or business:

• Wear reusable or disposable gloves for all cleaning and disinfection.
• Clean surfaces using soap and water, then use disinfectant.
• Cleaning with soap and water reduces number of germs, dirt and impurities on the surface. Disinfecting kills germs on surfaces.
• Focus cleaning on frequently touched surfaces. High touch surfaces include:
  • Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.

SERVPRO always uses EPA-approved disinfectants and follows the EPA guidelines for safe and effective usage.

To schedule a cleaning and disinfection of your home or business, call us today at 570-424-2290

Know the Difference Between Cleaning, Disinfecting, and Sanitizing

7/1/2020 (Permalink)

Cleaning vs. Disinfecting vs. Sanitizing

Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

Source: CDC

How to Clean Linens, Clothing, and Other Soft-Goods After Exposure to COVID-19

7/1/2020 (Permalink)

After potential or confirmed exposure to COVID-19, this is how to clean linens, clothing, and other items that go in the laundry:

• Wear disposable gloves when handling dirty laundry from an ill person and then discard after each use. If using reusable gloves, those gloves should be dedicated for cleaning and disinfection of surfaces for COVID-19 and should not be used for other household purposes. Clean hands immediately after gloves are removed.
  • If no gloves are used when handling dirty laundry, be sure to wash hands afterwards.
  • If possible, do not shake dirty laundry. This will minimize the possibility of dispersing virus through the air.
  • Launder items as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry from an ill person can be washed with other people’s items.
  • Clean and disinfect clothes hampers according to guidance above for surfaces. If possible, consider placing a bag liner that is either disposable (can be thrown away) or can be laundered.

SERVPRO can clean and restore most softgoods that have been affected by fire, water, smoke, and yes, even COVID-19.  Give us a call today 570-424-2290!

We are Cleaning Experts

3/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Pike / NE Monroe Counties, 570-424-2290

Proactive Cleaning for Coronavirus

3/16/2020 (Permalink)

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards.

SERVPRO® franchise professionals offer cleaning services including the removal of biohazard contaminants. They have the specialized training and products to get your property back to business.

About Coronavirus

The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”)i is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. Cleanup Scope of Work and Planning The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving and Racks
• Sales Counters
• Carpets and rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19.

SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.

Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

How to Protect Pipes From Freezing

10/21/2019 (Permalink)

Before the onset of cold weather, protect your pipes from freezing by following these recommendations:

• Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.

• Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.

• Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.

• Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.

• Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
• Consider relocating exposed pipes to provide increased protection from freezing.

How to Thaw Frozen Pipes

10/21/2019 (Permalink)

• If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.

• Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.

• Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.

• Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

• Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

How to Prevent Frozen Pipes

10/18/2019 (Permalink)

• Keep garage doors closed if there are water supply lines in the garage.

• Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.

• When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.

• Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.

• If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

Preventing & Thawing Frozen Pipes http://fw.to/4evuwyC

Winter Storm Terminology

10/17/2019 (Permalink)

Take immediate precautions if you hear these words on the news: 

Winter Storm WARNING: Life-threatening, severe winter conditions have begun or will begin within 24 hours. 

Blizzard WARNING: Sustained winds or frequent gusts of 35 miles per hour or greater, plus considerable falling or blowing snow reducing visibility to less than a quarter mile, expected to prevail for three hours or longer.

More winter storm words to listen for:

• WIND CHILL Temperature: How cold people and animals feel when outside. As wind increases, heat is carried away from your body at a faster rate, driving down your body temperature and making you feel much colder. The wind chill temperature is not the actual temperature but rather how wind and cold feel on exposed skin.

• Winter Storm OUTLOOK: Winter storm conditions possible in the next two to five days. Stay tuned to local media for updates.

• Winter Storm WATCH: Winter storm conditions possible within the next 36 to 48 hours. Review your winter storm plans and stay informed about weather conditions.

• Winter Weather ADVISORY: Winter weather conditions expected to cause significant inconveniences and may be hazardous but not life-threatening if you are cautious.

Winter Storm Preparedness http://fw.to/WJPjQt

What Do You Need In A Survival Kit?

10/17/2019 (Permalink)

What Do You Need In A Survival Kit?

At a minimum, you should have the basic supplies listed below:

1. Water: one gallon per person, per day (3-day supply for evacuation, 2-week supply for home)
2. Food: non-perishable, easy-to-prepare items (3-day supply for evacuation, 2-week supply for home)
3. Flashlight 
4. Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
5. Extra batteries (Similar item available in the Red Cross Store)
6. Deluxe family first aid kit
7. Medications (7-day supply) and medical items
8. Multi-purpose tool
9. Sanitation and personal hygiene items
10. Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)
11. Cell phone with chargers (Similar item available in the Red Cross Store)
12. Family and emergency contact information
13. Extra cash
14. Emergency blanket
15. Map(s) of the area

Consider the needs of all family members and add supplies to your kit:

• Medical supplies (hearing aids with extra batteries, glasses, contact lenses, syringes, etc)

• Baby supplies (bottles, formula, baby food, diapers)

• Games and activities for children

• Pet supplies (collar, leash, ID, food, carrier, bowl)

• Two-way radios

• Extra set of car keys and house keys

• Manual can opener

Additional supplies to keep at home or in your survival kit based on the types of disasters common to your area:

• Whistle

• N95 or surgical masks

• Matches

• Rain gear

• Towels

• Work gloves

• Tools/supplies for securing your home

• Extra clothing, hat and sturdy shoes

• Plastic sheeting

• Duct tape

• Scissors

• Household liquid bleach

• Entertainment items

• Blankets or sleeping bags

Survival Kit Supplies http://fw.to/ESYA2jP

SERVPRO Emergency Ready Profile

11/20/2018 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO^® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO^® of Pike / NE Monroe Counties to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO^® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call Colby D'Anieri at 570-424-2290 Today for a No Cost Assessment
of Your Facility!

Myths and Facts About Sprinkler Systems (Part 1)

11/19/2018 (Permalink)

Sprinkler head in a commercial building

Myth: “Water damage from a sprinkler system will be more extensive than fire damage.”

Fact: Water damage from a building sprinkler system will be much less severe than the damage caused by water from firefighting hose lines or smoke and fire damage if the fire is allowed to spread. Quick response sprinklers release 8-24 gallons of water per minute compared to 80-125 gallons per minute discharged by a fire hose.

Myth: “When a fire occurs, every sprinkler head goes off.”

Fact: Sprinkler heads are individually activated by fire temperatures in excess of 155°F. Residential fires are usually controlled with one sprinkler head. 90% of all fires are controlled with six or fewer heads and a study conducted during 80 years of automatic sprinkler use found that 82% of the fires that have occurred were controlled by two or fewer sprinkler heads.

Source:  American Fire Sprinkler Association

Myths and Facts About Sprinkler Systems (Part 2)

11/19/2018 (Permalink)

Sprinkler head in a commercial building

Myth: “A smoke detector provides enough protection.”

Fact: Smoke detectors save lives by providing an early warning to a smoke or fire incident, but can do nothing to extinguish a growing fire or protect those physically unable to escape on their own, such as the elderly or small children. Too often, battery operated smoke detectors fail to function because the batteries are dead or have been removed. As the percent of homes in America that were “protected” with smoke detectors increased from zero to more than 70%, the number of fire deaths in homes did not significantly decrease.

Myth: “Sprinklers are designed to protect property, but are not effective for saving lives.”

Fact: Sprinklers provide a high level of safety. Statistics reveal that there has never been any multiple losses of life in a fully sprinklered building. Property losses are 85% less in residences with fire sprinklers compared to those without sprinklers. The combination of automatic sprinklers and early warning systems in all buildings could reduce overall injuries, loss of life and property damage by at least 50%.

Source:  American Fire Sprinkler Association

Blizzard Tips

11/19/2018 (Permalink)

Blizzard of 2015

A blizzard is a severe snow storm with winds in excess of 35 mph and visibility of less than a 1/4 mile for more than 3 hours.

Traveling by car or foot is highly discouraged during blizzard conditions. It increases the chance of hypothermia, accident and death.

If you must travel by car during a blizzard, it is vital to have an emergency aid kit (water, jumper cables, road flares, tow rope, non-perishable snacks) in case your car breaks down, you get into an accident, or become stuck in the snow.

To avoid hypothermia if caught outdoors during a blizzard, stay hydrated and nourished. Keep blood flowing by moving around. Also build a snow cave to block winds, which reduce your body temperature. And don't eat snow, it will make you colder! While keeping yourself safe, also think about the well-being of your animals by creating an emergency plan for your pets!

Traveling by car or foot is highly discouraged during blizzard conditions. It increases the chance of hypothermia, accident and death.

When a blizzard is in the forecast, you may receive a “Winter Storm Watch," which means there is a possibility of a storm taking effect. You could also receive a “Winter Storm Warning," which means a storm is on the way or already taking place.

As soon as you receive a storm warning, get prepared. You could lose electricity (this includes hot water and heat), so stock up on non-perishable foods, blankets, flashlights, extra batteries, and candles beforehand.

How to Spot Roof Damage

11/19/2018 (Permalink)

Damaged Shingles

Thunderstorms, tornadoes, hailstorms and hurricanes can tear shingles from your roof and give your roof a beating with tree branches. Follow these steps to check for storm damage to your roof:

• Inspect your attic for leaks or water damage. Also, if any water stains appear on your ceiling or walls, you likely need repairs or a roof replacement.

• Look for signs of storm damage from the ground. Check for missing shingles or missing pieces of metal fascia, including any metal pieces displaced from around your chimney. Also, assess the condition of exhaust pipes, valleys, outer edges or angles where the roof meets the walls.

• Obviously, you’ll notice if a tree fell on your roof. If so, stay out of your home until a professional can determine whether any structural damage occurred. Consider hiring a general contractor or roofer with a general contractor’s license if your home suffered structural damage, as you’ll need more than roof repairs.

• If the storm produced hail, check for roof damage, as well as siding damage. Hail damage commonly comes in the forms of dimples, made by smaller chunks of hail that pound the outer layer of shingles.

• Stay safe — avoid going on the roof to check for damage yourself and instead contact a professional roofer.

Source: Angie's List

Kerosene Heater Safety

11/19/2018 (Permalink)

Kerosene Heater

If you use a kerosene heater in your home or place of business, you should take precautions against a number of serious hazards.

These dangers include:

Fire or explosion. Fire could be caused by operating the heater too close to furniture, draperies or other combustibles, by knocking over a lighted heater, or by accidentally igniting fuel when filling the tank. Explosions could be caused by use of the wrong kind of fuel, or by operating the heater in an area where there are combustible fumes.

Burns. Burns could be caused by direct contact with a heater, or by ignition of combustible clothing. Children especially should be kept at a safe distance from operating heaters. Even pets could be injured.

Asphyxiation. Kerosene heaters consume oxygen as they burn. If they are operated in a small room or in an inadequately ventilated area, oxygen in the air could be reduced to a dangerous level. Reduced oxygen supply could lead to incomplete combustion of fuel and the production of carbon monoxide. Carbon monoxide is a colorless, odorless gas which in sufficient concentrations, or if breathed over a period of time, can kill without warning.

Indoor air pollution. In addition to carbon monoxide, kerosene heaters can emit such pollutants as carbon dioxide, nitrogen dioxide and sulfur dioxide. Breathing these substances can create a risk, especially to such people as pregnant women, asthmatics, individuals with cardiovascular disease, elderly persons and young children.

These hazards can be minimized or averted by carefully following manufacturers' instructions for use of kerosene heaters, and by adopting other common-sense safety measures.

Source: Insurance Information Institute

"Uhh that smell, What in the world is that smell.

10/10/2018 (Permalink)

Understanding the Risks 
So just how hazardous is mold, and what are the real risks to a facility and its occupants? Here's what we know: Mold is naturally occurring fungi that can thrive wherever moisture is present, especially in combination with poor ventilation and humidity above 60 percent. As an allergen, mold can be particularly troublesome for the elderly, the very young, and those whose immune systems are already compromised by illness or disease. In general, mold should be of greatest concern in schools, day care centers, nursing homes, hospitals, and apartment buildings. According to a 2002 study, as many as one-fourth of all occupational asthma cases may be related to exposure to mold or mold spores.

The hype about mold peaked during the late 1990s. It helped to focus attention on the issue but also scared people unnecessarily. Fears about "toxic" mold and "black" mold may have been good for business, but there is little value in talking about "toxic" mold because that implies there is "non-toxic," health effects-free mold. The reality is that the impact of mold is generally believed to be dose-related: The more exposure you have, the greater the potential health effects--although the dose-response relationship is not well-established and there can be wide variations in people's symptoms.

the roof, the roof, the floor is on fire.

8/30/2018 (Permalink)

Every day here at SERVPRO is always exciting. From large loss water jobs to clients thinking mildew in their tub is a full-blown mold breakout. But more recently we encountered a situation where just a little preparation and preparedness goes a long way. The SERVPRO team was recently called out to what was explained by the client "A HUGE FIRE" in her home. When asked what caused this quote-unquote HUGE FIRE, she told SERVPRO she fell asleep with a lit cigarette in her hand. Now, most people know that the last thing you want to do is lit a cigarette in the house while you are getting sleepy. The end result was 1os of thousands of dollars in property and physical damage. Now the fire is one thing but then there comes all the water the fire company used to put it out. That water that really saved the home from burning to the ground also caused an astronomical amount of damage to the floors ceilings and walls of the affected home. 

Mold,Mold,Mold setup

8/22/2018 (Permalink)

Mold M-O-L-D, The very sound of the word makes a normal person cringe. This mold is no joke. It can come in and without you noticing turn your once beautiful home into a world of bad smells and lots of coughing. Here at SERVPRO, we look at mold as more of an opportunity than a problem. The staff at SERVPRO is Highly trained in the protocols of the (IICRC). That means when SERVPRO comes to your home you can expect excellent service and even better results. The process for mold is very simple, the team comes in and first must identify the source of the loss. Once the source is found the team can begin the remediation process. First by containing the affected area by putting up a barrier usually 6 mil plastic with zippers and a clean zone before you walk into the affected area. After that its time to go to work. 

Wild water destruction

8/22/2018 (Permalink)

When it comes to water loss, always expect the unexpected. What may look like just a little stain on the carpet could be a whole carpet pad and underlayment soaking. This will destroy your floor all the way down to the subfloor. When you experience a water loss you must act quickly pick up the phone and call SERVPRO. Once the team hits the site leave it up to the pros to get it done on time and on budget. The team at SERVPRO strives to support and supply great services to the area. The focus is and will always be "customer first". Once we make the customer feel comfortable with us then they can begin to relax and watch the magic happen. From extraction to the final walkthrough you will be amazed at the professionalism and cleanliness of SERVPRO's crews. When in doubt call SERVPRO and we will make it "Like it never even happened."

Water Certification Value at SERVPRO

5/29/2018 (Permalink)

Here at SERVPRO Pike/Monroe, we strive to keep our team up to date with all the most recent and most valuable certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC). The SERVPRO team looks forward to all of these pieces of training because to all of us at SERVPRO our main goals is to provide the best value and satisfaction to all of its valued clients. One of the main things the team learns at these pieces of training is to do the job the right wy the first time while following all OSHA regulations when it comes to safety. This ensures the customer that the team they bring in to do the work is qualified not just in the mitigation or repair but also in all the best Standards of Practice to make sure the job site is a safe environment for the team working but also anyone else on the job site.

Mold is the motive

5/29/2018 (Permalink)

5/25/2018

Mold is one of those things that really get peoples blood flowing. The fear that this micro-organism brings to the table scares man and women alike. It comes out of nowhere and sticks around till the fat lady sings. The team at SERVPRO loves mold! Especially our 3 CMI'S (Certified Mold Inspector.) The proper training has been put in place to ensure when SERVPRO is on the job it will always be done right the first time. The technicians are trained and certified to handle the cleaning of mold growth. We can ensure that it is done safely and thoroughly so that your home is safe again. Mold has to have moisture to grow. The source could be cooking, washing, condensation, leaks from plumbing, humidifiers, or even from the outdoors. Inadequate ventilation can contribute to levels of higher humidity and leads to condensation, allowing the mold to grow. 
 
Molds release spores as small as .3 microns into the air, so when it grows inside your home, the number of fragments and spores is usually higher than it would be outdoors since this occurs in a confined space. The first step of the mold remediation process is to contain the area where the mold is growing in your home. Doing so prevents the spores from spreading to areas of your home that are clean when we disturb them during restoration. SERVPRO technicians can also set up HEPA filtered air scrubbers to extract airborne spores and mold particles.

Fire in the house

5/29/2018 (Permalink)

Fire damage is very devastating when the house or office you know and love go up in flames. The team at SERVPRO Southern Monroe works day in and day out training and mastering the craft of the aftermath of a fire loss. When the loss occurs the team from SERVPRO will be on the site once the smoke clears and the fireman says its safe to go in. The team will then conduct a full scope of the structure to find problem areas. Once the problem areas have been defined the team will then put a scope of work together. Once the team begins the process in the matter of no time your home or office will look like new. The team will work day and night to make sure you are satisfied with the work the SERVPRO team has done. When you're in a jam call 570-424-2290!

Commercial vs Residential

3/29/2018 (Permalink)

Here at SERVPRO of NE/Pike County, we have the opportunity to work with some great individuals and companies. One of the main goals for SERVPRO as a whole is to have heavy and genuine influence and presence in the communities and Counties. The franchise is able to keep that rapport with business owners and homeowners alike. Being able to access both commercial and residential accounts allows growth not just at a monetary level but also growth within the community, One of the driving forces behind SERVPRO's success is the way in which the brand converses with its clients. From being there one on one with a homeowner helping them through the mitigation process to meeting with COI's on large commercial accounts. Creating ERPS for their businesses and making them feel at ease when it comes to disaster restoration. The opportunities for SERVPRO are endless and it allows are the reach of services to continue to grow and develop.

Commercial water loss

3/29/2018 (Permalink)

Water loss is something we all have to deal with. It can sneak up on you in a matter of minutes potentially causing tremendous amounts of damage to building or structure in which it has originated from. SERVPRO prides itself on continuing to set a industry high standard on the protocols and procedures used to deal with commercial water loss. From the state of the art drying software and equipment we use, to the continued training the SERVPRO staff receives to make sure that the job is not just done correctly, but done on time and done in a professional fashion. Next time you or anyone you know suffers a devastating loss call SERVPRO and they will come out and get the job done right. 

Ways To Prevent mold growth in the home.

3/29/2018 (Permalink)

When it comes to mold growth in the home there are many options to protect your home or business. One of the first things you can do to prevent mold growth is to make sure that you have good ventilation moving throughout your house and also in your attic and crawlspace. One common misconception about mold is that the tighter the insulation the better the seal, which in turn will keep the house dry. But what is actually happening is that the lack of ventilation causes moisture in the air causing mold to begin to develop on the drywall. Mold attaches itself to house hold items such as drywall and paint on the walls. Having a dehumidifier in the home is always a very low cost way to keep the moisture in your home under control. Crawlspaces or basement are another common area for mold to grow. The mold grows well with low light cold temps and high humidity so a crawlspace is like a weekend in Vegas for mold spores.

Scoping Mold

3/29/2018 (Permalink)

One thing you learn when working at SERVPRO is the ability to adapt to any situation that is thrown at you and one of the things SERVPRO gets called for very often is to identify mold or go on mold scopes and determine the condition of the structure being scoped. When one of the Certified Mold Inspectors comes in to scope a house for mold they are very prepared for what is to come. The team goes through continues training to stay up to date on all new protocols and procedures. One of the main things that the team does is they go in and try to identify exposed mold , when the source is found the team works outwards from the source. If no mold is visible the team can then execute a air-o-cell mold test . The machine draws 150 (L) of air into an air-o-cell then gets sent to the lab for further investigation. 

Nor Easter part 1.

3/29/2018 (Permalink)

North East Pennsylvania has been getting hammered with snow lately causing a lot of damage to homes and businesses alike. Over the last week and a half over 75k ppl and other electric provider users have lost power, now for some of them the power went right back on and everyone was happy. But for 80% of those who lost power are still without power. The devastation is tremendous, down power lines everywhere, trees laying on power lines and spanning across roads . This has put a lot of people in  a very tight position. Some trapped in their cars for over 30 hours on the side of the road. To the gentleman we met in Milford who had over 6 trees fall on his property . Putting holes in his house boat and RV . Crushing his new pickup truck and ripping a high tension line right off of the house. Luckily teams of arborist and electricians have came up to help us out in our time of need.

SERVPRO Helps out with storm damage

3/29/2018 (Permalink)

As seen in the last blog post North East Pa has been getting slammed with winter weather from all angles. The team came together (In the dark of a powerless office) and came up with a way to give back to those helping with the rebuild but also those who to this day are still without their everyday necessitates. The team began gathering pallets of water and non perishable food items to begin the distribution process. Donating the goods to fire departments , community buildings and also the occasional house drop off. The team is making waves in the community by showing their overwhelming support for those effected. In the last 8 days the team at SERVPRO of Southern Monroe County has delivered over 1000 gallons of water and over 500 lbs. of food other beverages for those working to fix the issues as well as helping out all of the innocent people with nowhere to go in a time of need. 

Flooded house headaches

3/29/2018 (Permalink)

One of the worst things to come home to after a long day of work is you floor flooded do to water damage. The roof leaks, a pipe bursts, the sub pump fails. Either way you have a big issue on you hands now. The floor is beginning to get wet and the water keeps coming. Your next move should be to call SERVPRO and get a crew out there as soon as possible. The team at SERVPRO will make sure they get there on time and are ready to take action right away. Once on site the customer can relax knowing that our IICRC certified water techs are on the job and are going to restore their house back to new in a matter of no time, When in a bind Call SERVPRO.

power outage basement flood

3/29/2018 (Permalink)

With all the snow finally laying on the ground its starting to cause some major flooding in crawlspaces , roads, sidewalks and even some streams are beginning to overflow. This has caused residents without power to experience so very mad conditions. in the picture attached you can see what happens when you have flooding in your basement for 7 days and the water level reaches almost 5 ft in depth . The team at SERVPRO got the call and made an emergency service call to the residency the homeowner was worried her whole house was going to be under water in no time. The team showed up with high powered firefighting pump to begin to get rid of the water. At almost 90 gallons a minute the team pumped out over 13,000 gallons of water in under 4 hours. The home owners were very overjoyed when they saw that the basement was not flooded anymore. 

Only you can prevent house fires

1/29/2018 (Permalink)

As the seasons change and get colder more and more people are dusting of the space heaters and getting the house to that just right temperature. What a substantial amount of homeowners and renters don't know is that the space heater keeping your toes warm and be the underlying issue to why your whole house is up in flames. Space heaters work very well to keep your house warm but at what cost. Plugging your space heater into a outlet power strip is almost as dangerous as leaving using a candle lit while you sleep , at any moment the space heater can surge causing tremendous damage to your home and to your heater. One other common mishap is if the space heater gets knocked over or falls down. Always make sure that your space heater has a built in cutoff when it is not upright. Also always try to invest in a heater with a timer and digital readings to guarantee the temperature you desire.  

Emergency Document Drying And Recovery

11/10/2017 (Permalink)

When tragedy strikes, you can lose not only your most valuable assets, but also your most important documents. Sometimes this means irreplaceable assets such as artwork and letters from loved ones becoming ruined resulting in devastating loss. Luckily, the methods for restoring documents have become more and more advanced in recent times. While no piece of paper can ever be returned completely to the original condition, the drying and recovery methods we use can greatly improve the condition of documents formerly destined for the garbage can.

Tragedies can strike at any time, and when these disasters damage our documents who do we turn to? At times like these we need a professional who can come in and assure us that our documents can be restored. We offer our document recovery services for home owners, business, government organizations, schools and healthcare professionals. Even items considered to be a total loss can sometimes be fully recovered using our advanced techniques.

We are a full service restoration and document recovery firm. Our mission is to save your damaged documents from the destruction of fire, smoke, water, and moisture. Recovering your damaged documents is our specialty.

We currently are able to restore documents of nearly all types which includes but isn't limited to:

• Artwork
• Blueprints
• Books and Manuscripts
• Business Records and Documents
• Coated Papers
• Drafting Linens
• Electronic Media - Of All Forms
• Film
• Legal Files
• Manuals
• Maps
• Paintings
• Paper Money
• Parchment
• Patient and Medical Papers
• Pulp Paper
• Reference Books
• Text Books
• Textiles
• Vellum
• X-Rays

Our team of document restoration professionals are both certified as well as capable of getting the job done with years of experience and the best, most advanced training available. We combine experience, training, and state-of-the-art technology to restore and preserve your documents as close to their original state as possible given the damage of the content and available technology.

For water damaged documents there are several methods available to remove the water and any moisture from your documents ensuring that they are fully restored to their maximum potential. The process involves freeze drying, vacuum thermal drying, air drying, desiccant air-drying and other advanced techniques. If your document is capable of being saved, we're capable of doing it, and we have some of the most competitive prices in the market when it comes to the document restoration business. We can offer you direct billing or work with your insurance agency at your discretion.

Our team of highly trained professionals can handle documents damaged by smoke, fire, and water. Each type of damage presents it's own unique set of challenges and problems based on the type of damage and the form of media that has been damaged. Water damage can be especially bad as it often packs an onset of problems by not only causing all of the problems associated with typical water damage but also setting up the perfect habitat for mold. Thankfully, we are well versed at stopping and preventing mold damage to documents as long as you act quickly and contact us to begin the restoration procedures ASAP.

Our document restoration service for fire and smoke damaged documents is the most thorough you will find in the industry, anywhere. We know that with this type of damage it's not only the damage you can see on the surface but also what is trapped on the inside that you can't see with the naked eye. Soot and smoke damage can wreak havoc on your media but our team of experts are able to remove even the most extensive damage.

We use the most state-of-the-art technology in the field and we keep upgrading our restoration methods as new and more improved ones become available. So you can easily rest assured any document restoration performed by us will be done while making use of the latest and the best technology available. If you have any document damage we invite you to contact us and join our family of customers. We hope to hear from you soon!

How to reduce flood damage in businesses

11/10/2017 (Permalink)

One thing all business owners hate is for their operations to be slown down or even halted all together. One thing flood water hates is to be confined outside and not allowed in for the party in your business. Lets just say flood damage is that guy at the party who keeps tracking in mud on your new white carpet. There are ways to avoid this issue all together. One thing your business can do is Call SERVPRO when something happens. Businesses all over the globe hire maintenance departments to take care of the day to day operations. Not be the hero when flood water comes into play. SERVPRO is a company that has mastered the art of mitigation and they should be the first ones you call when these things happen. To ensure your production and operations continue to flow smoothly allow SERVPRO to take charge and fixes issues that occur. 

SERVPRO and Commercial business

11/10/2017 (Permalink)

SERVPRO has been working with Commercial accounts for decades. One thing that SERVPRO strives itself on is the fact that we can transition from a residential job to a commercial job without a problem. SERVPRO makes sure that all of its production crew members are trained and ready to take on anything. From cleaning out giant warehouses to removing mold in Hospitals SERVPRO is the with a smile and ready to go. One major factor toSERVPROS success with Commercial business is that fact that SERVPRO has built relationships to the point where it has National accounts that entrust SERVPRO to be its Sole and primary restoration company. Over the years this list of national accounts contiues to grow and grow. This allows SERVPRO to grow as a brand as well. The more business we get the more the brand can grow. 

SERVPRO jumps into action for Hurricane Harvey

11/10/2017 (Permalink)

Hurricane Harvey made landfall as a Major Hurricane at Category 4 strength on Friday, August 25 causing widespread devastating flooding and wind destruction along the Texas and Louisiana coast. After making landfall, the storm’s track continued through Louisiana, Mississippi, and Tennessee, causing heavy rains and additional flooding situations.

Flooding

Unprecedented flooding occurred across Houston, Beaumont and Port Arthur in Texas. Rainfall totals exceeded 50 inches in Houston.

Response Update

SERVPRO has mobilized and deployed Disaster Recover Teams to the most heavily impacted areas of Texas and Louisiana. Over 400 fully-equipped storm crews have been deployed and additional crews are being added daily.

With a disaster of this magnitude, residents and business owners are encouraged to be patient while SERVPRO makes every effort to respond to each need as quickly as possible.

Why Use SERVPRO After A Fire

11/10/2017 (Permalink)

After a fire, your house is left with lingering smoke that can be harmful to your health and property. The best thing to do in such a situation is to clean smoke immediately because if you ignore it, the smoke will cause massive damage on your property which will require more money to clean than if you had cleaned it soon enough. If the smoke is not cleaned as soon as possible, the items that will be mostly affected by smoke are drapes, carpets, upholstery and walls because they will become permanently discolored. Glass will become extremely etched, and metals will tarnish which will require replacement.

You might think that you can do a good job at cleaning smoke by yourself without any basic knowledge and skills on how to go about it but this can lead to you causing further damage on the items. The best thing to do will be to hire experienced professionals from a reputable company to do the cleaning and restore the home to the state it was in before the fire disaster struck.

One of the advantages of using experts to clean soot is that they have specialized tools which are crucial in eliminating smoke. These are tools such as extractors, rotary scrubbers, and wet cleaning tools. Another advantage is that they have a lot of experience in doing such work; therefore, they will know the right steps to take in cleaning hour home and preventing further damage on your property.

When they come to your home, the first thing they will do is to assess the extent of the damage and determine where the odors are coming from. They will then vacuum the whole house to remove any traces of soot. Soot is dangerous because it can cause breathing complications besides damaging property. After they finish vacuuming, they will cover the carpets and furniture to prevent more dirt from settling on them. They will also identify what can and cannot be replaced and advise you accordingly. Once they find the source of the odor they will use specialized detergents to treat it and eliminate the smell completely.

What To Do After A Fire

11/10/2017 (Permalink)

Once in a while lady luck goes against us and we are struck by calamities such as fire. Fire can be caused by:

• Human errors such as forgotten candles
• Electrical faults
• Cigarettes
• Home appliances
• Gases and chemicals
• Heating
• Arson

Even with smoke detectors in place, fire can raze down an entire building or parts of the building leaving considerable damage in its trail. Long after the firefighters have left the question on most house owners minds is what next? The damage is both financially and emotionally draining. Loss of personal property and disruption of regular life is frustrating. It may involve moving out to a new home while the damages are repaired and for business, it leads to an immediate loss of income.

Restoration

Once you have met with your insurance provider, you then seek a firm that specializes in restoration. You need a company that has an excellent reputation and will help rebuild your house. Not everybody that promises to bring back your premises' lost glory will deliver. When contracting a restoration company in Manhattan consider the following:

Speed

Restoration should be carried out as quickly as possible. You want to restore normalcy within the shortest time possible. If it's business, it should be up and running within a relatively short period. You don't want to work with someone that will drag the repairs for months. Speed does not mean poor maintenance. It is possible to achieve good quality renovation in a short period using the right staff and equipment.

Professional

Ensure the firm you select has experienced and qualified staff. The staff should also be trustworthy; your belongings should remain safe even as you open your home or business to 'strangers.' They should possess modern and efficient equipment to be used in renovation and cleaning. State of the art equipment ensures a thorough cleaning and does not leave any traces behind. The staff should show empathy to their clients as they are going through a rough time.

Three Types Of Fires

11/10/2017 (Permalink)

Synthetic: A synthetic fire is caused by the burning of oil substances. These materials include plastics and fabrics. Some examples of these materials include furniture, draperies, electronics and carpet fibers. When these products are burned a thick-black smoke often appears. If a synthetic fire takes place in your home the best cleaning method would be to first vacuum the surface. Finish up the cleaning process with a dry-chem sponge.

Protein: A protein fire can be caused by the burning of meat products. These fires will often leave behind a yellow-ish brown residue. Cleaning these fires can be very difficult due to their greasy nature. It is best that you use the proper cleaning chemical when dealing with these smoke residues.

Natural: A natural fire is caused by the burning of a wood or paper substance. These fires produce a greyish-black smoke and are one of the easiest fires to clean. When cleaning these fires use a vacuum that has a bristled brush followed up by the use of a dry-chem sponge.

Now that you are aware of the different types of fires you may encounter and how to distinguish them. You will be able to apply the proper cleaning procedures stated above.

How to prevent mold after a water leak in your home

11/10/2017 (Permalink)

A massive storm just swept your area, Your water main broke while you were out to dinner, The washing machine is over flowing . Any of these things can happen at any time. To protect your house from mold you need to take action quickly, When the time comes are you ready for anything? We here at SERVPRO are here to help you. In the article we will go over what to do when these things happen. First thing to do is CALL SERVPRO! that way we can get their in a timely fashion and get the process started. By calling us right away we can begin mitigation and avoid mold spores from growing. Start to move any furniture that is in the effected area. Once SERVPRO arrives take a breather and relax . WE GOT THIS! By being proactive and getting ahead of the issues you will be fine with SERVPROS help

How to Protect your home from storm damage

11/10/2017 (Permalink)

Severe storms can happen throughout the year in areas all around the country. Whether it’s a hurricane, tornado, hailstorm, or another form of extreme weather, your home could experience significant water damage, flooding or destruction both inside and out. While you can’t control the weather, there are measures you can take to help minimize the potential damage storms could cause to your home. Some preparations, such as roof and tree inspections, are helpful not only when it comes to storms, but are also good for general maintenance and upkeep. If you do experience significant damage and need help with storm cleanup, a restoration contractor can help repair your home, from water removal to rebuilding a wall that a tree knocked down.

Interior Areas of a Home

There are a number of places in a home that are more susceptible to storm damage than others, such as the roof, windows and doors (including garage doors). Once you identify these areas, you can take measures to help protect and reinforce them, which will most likely reduce the damage and make the storm cleanup process easier. Consider hiring a professional to inspect these specific parts of your home, which will ensure that they are stable and in good shape, and most importantly can withstand the elements of most storms. While taking these precautions doesn’t guarantee your home and yard won’t endure some storm and water damage, they can certainly help minimalize the degree of damage.

WINDOWS/DOORS

Protecting your home’s openings is one of the most important steps you can take to defend against strong winds and heavy rain that can potentially compromise these entryways. Check doors for missing screws/bolts or loose hinges. Keep your windows intact with upgrades such as shutters, high-impact glass, and double-paned models to protect against storms. As an added bonus, these improvements can also reduce your energy costs because they’re environmentally friendly and help insulate your home.

Taping windows with masking or duct tape is more or less ineffective; however, applying a durable clear plastic film can help prevent glass shards from blowing into your home, in the event the window is broken by strong winds. If you have advance notice of a major storm system that’s approaching your area and you have time to take precautions, boarding up your doors and windows with plywood is an inexpensive and effective way to protect your home. In addition to plywood, panels are available in aluminum, steel, plastic and composite materials.

Consider pre-installing anchors around doors and windows to speed up the installation process, if you know your area experiences frequent storms and extreme weather. Installing a permanent shutter system—such as roll-up or accordion shutters—is an effective way to shield your windows from wind and debris. Plus, you can close them quickly before a storm arrives. There are even models for skylights, sliding glass doors and garage doors.

ROOF/ATTIC

Have your roof inspected by a professional to identify any problem areas or leaks that could lead to water damage in the event of a storm. You can reinforce your roof by having it retrofitted with certain types of brackets, bracing, clips or straps that can help make it stronger. Make your roof more wind-resistant by securing any loose shingles with a heavy-duty adhesive; if you have a roof made with tiles, fasten them with screws and wires instead of nails.

If you’re in the market for a brand new roof, consider purchasing an impact-resistant material that will stand up to extreme weather, reduce storm water runoff, and require fewer repairs than other types of roofs that are easily affected by hail, wind and water damage.

SERVPRO Helps out with storm damage

11/10/2017 (Permalink)

When it comes to dealing with Storm there can seem that there is no way out. The overwhelming feeling of your property being damaged is something that can turn anyone's stomach. That's where we here at SERVPRO come in ! We are here to help no matter of big or small the job is , SERVPRO is ready to come in ans save the day. We here at SERVPRO have all the tools and employees to get in get the job done before any more bad can happen. Our highly trained techs and crew chiefs are working tirelessly to keep up with the new and improve practices of storm damage remediation. We make it our priority to make sure when you call SERVPRO we come out and deliver a product or service that the customer is happy with. 

Tips On Weather Proofing Your Home

11/10/2017 (Permalink)

Best Ways you can avoid water damage in your home

11/10/2017 (Permalink)

When it comes to water damage you can never be too prepared. When it comes down to it if you take the right steps to prepare you will not have any problems. Some ways t protect your home from this type of devastation is to always make sure the seal on your windows is secure , by just making sure the windows are closed and locked you can avoid the possibility of a big storm opening the window  and causing water to seep into the house. Another sure fire way to make sure your house is protected is to make sure that your house is properly draining the rain water correctly. From time to time water can get underneath the roofing and cause water damage in the insulation and then that can come into your home ruining your ceiling and indoor contents

Water Damage and Restoration

11/10/2017 (Permalink)

Water Damage Repair and Restoration

When you are dealing with water damage, immediate action is crucial. SERVPRO Franchise Professionals respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

Please refer to our Water Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

SERVPRO Franchise Professionals

• Provide 24/7 Emergency Service
• Highly Trained Water Restoration Specialists
• Faster to Any Size Disaster
• A Trusted Leader in the Restoration Industry with over 1,700 Franchises
• Preferred Vendor for Many National and Local Insurance Companies

Have Questions? Call Today 1-800-SERVPRO

Why Choose a SERVPRO Franchise Professional?

They’re Faster to Any Size Disaster

SERVPRO Franchise Professionals are dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

They're Highly Trained Water Damage Specialists

SERVPRO Franchise Professionals specialize in water damage restoration, the cornerstone of our business. They have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion.

• Water Damage Restoration Technician
• Applied Structural Drying Technicians

They Use Advanced Water Restoration Equipment and Techniques

Their advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. They finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Learn More

The Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Sanitizing

Step 6: Restoration

Common Water Damage Scenarios

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO Franchise Professionals can handle any size disaster.

• Flooding and storm damage
• Leaking appliances, water heaters, plumbing, etc.
• Overflowing toilets, bathtubs, and sinks
• Flooded basements
• Tornadoes and thunderstorms
• Hurricanes and tropical storms
• Sewage backups
• Flooding from firefighting efforts

MOLD DETECTION AND REMEDIATION

10/10/2017 (Permalink)

SERVPRO is an expert at mold detection, remediation and removal.

The SERVPRO mold remediation team is trained and certified by the Institute of Inspection Cleaning and Restoration Certification. This means we know mold, and know how to effectively eradicate it so it ceases to be an issue.

The professionals at SERVPRO are also your neighbors, and are familiar with the climate around your home, which- let’s face it - is one mold just loves.

If you think you have mold, give us a call and we will come take a look. And if you do have a mold problem, we will solve it.

WHERE DOES MOLD COME FROM?

Mold can creep up from a variety of sources. Often, mold is a by-product of a flood or other water damage. Improper or incomplete drying is usually the culprit. That is why the experts at SERVPRO take extra care of thoroughly drying a job to ensure that mold does not creep up later. But you need not always have “water damage” – for example, over the years, a simple thing like a pipe condensation can cause mold (again thanks to that humid South Florida weather), or a leaking roof, trapped moisture, a damp basement, or a hundred other reasons.

The key is to find it and remove it. Then, make sure it doesn’t come back. The trained professionals at SERVPRO will handle all phases of mold detection and removal, so you can be assured of your family’s health and well-being.

If you suspect you have mold, give the experts of SERVPRO a call today!

4 Tips to Keep Your Garbage Can from Smelling like Garbage

10/10/2017 (Permalink)

Although it might seem like a lost cause, it is possible to keep your garbage can from smelling like garbage. Of course, if your garbage can doesn't have an odor, then the spaces around it are less likely to smell. We doubt you want your home to smell like garbage, so SERVPRO would like to offer some suggestions to stay odor-free.

Bag it

The easiest way to keep a garbage can smelling fresh is to seal up the garbage and keep it well away from sensitive noses. Since most garbage doesn't smell bad until it starts to decompose, a kitchen garbage can with a lid is a great choice for kitchen waste. A foot-operated lid can provide an added measure of hygiene and safety. You can open the lid while cooking without dirtying your hands (or the lid). When the bag fills, you seal it up and place it in your outside garbage can. It's important to remember to seal the bag and place bags in the can.

Freshen it

Sometimes, despite your best efforts, garbage cans can start to smell. From sprinkle-in powders to adhesive deodorant stick-ons, many products are available to deodorize garbage cans. Some are as simple as fragrances to mask garbage smell with a variety of more pleasant smells. Some products offer more advanced composition and actively neutralize unpleasant odors rather than mask them. If budget is a concern, or you prefer to keep things simple, then it doesn't get much simpler than sprinkling some baking soda in your garbage can to absorb odors.

Keep it clean

When you do wind up with loose garbage in the can, smells can linger. After emptying your can, does it still smell? If it does, then cleaning it might not be a bad idea. Since much of the smell comes from decomposition and the bacteria involved, use a disinfectant or diluted bleach solution when cleaning your trashcan.

Seek professional help

When odor removal simply becomes too much of a task, don't hesitate to call the professionals at SERVPRO to discuss professional deodorization. If your garbage smell has spread to some other part of the kitchen or bathroom that you just can’t seem to be able to find and eliminate, help is available.

Potential Hazards In Your DIY Project

7/11/2017 (Permalink)

This man is restoring his drywall after it has been damaged.

The summer is here and you have decided to take on a home DIY restoration project. It is true that doing your own restoration project can save you time and money. However, it is important that you know the potential hazardous risks that can be found in your home.

When beginning a repair project it is important that you look out for the following:

Collapsing ceilings and falling objects- If the water damage in your home was caused by water leaking from the upper floor down to the lower floor this can cause the ceiling to become weak and collapse.

Asbestos and lead-If you reside in an older home it is possible that the paint found in your home may contain traces of lead and asbestos.

Mold- Mold can be found anywhere in your home depending on your homes condition.

Crawlspaces and confined spaces-Crawl spaces don't provide much room for movement and can contain toxic gases.

Chemicals-The improper storage and misuse of chemicals can cause harm.

Electrical- Wires that are exposed can cause electrical shock and potential fires.

I hope that after reading this article you are more aware and prepared to look out for the  dangers involved when taking on a restoration project and you do what is necessary to protect yourself.

Recognizing The 3 Different Types of Fires

7/6/2017 (Permalink)

This fire has left smoke residues on the walls surfaces.

Synthetic: A synthetic fire is caused by the burning of oil substances. These materials include plastics and fabrics. Some examples of these materials include furniture, draperies, electronics and carpet fibers. When these products are burned a thick-black smoke often appears. If a synthetic fire takes place in your home the best cleaning method would be to first vacuum the surface. Finish up the cleaning process with a dry-chem sponge.

Protein: A protein fire can be caused by the burning of meat products. These fires will often leave behind a yellow-ish brown residue. Cleaning these fires can be very difficult due to their greasy nature. It is best that you use the proper cleaning chemical when dealing with these smoke residues.

Natural: A natural fire is caused by the burning of a wood or paper substance. These fires produce a greyish-black smoke and are one of the easiest fires to clean. When cleaning these fires use a vacuum that has a bristled brush folowed up by the use of a dry-chem sponge.

Now that you are aware of the different types of fires you may encounter and how to distinguish them. You will be able to apply the proper cleaning procedures stated above.

Residents: of Monroe & Pike Counties: Follow These Mold Safety Tips If You Suspect Mold

6/22/2017 (Permalink)

Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Monroe and Pike Counties for mold and remediation services

  What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

  About Our Mold Remediation Services

  SERVPRO of Monroe and Pike Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly re-mediate your mold problem quickly and safely.

  If You See Signs of Mold, Call Us Today –570-424-2290 for mold remediation services.

Call Us For Your Next Water Damage

6/22/2017 (Permalink)

House flooded with water by a storm.

Disasters can be a very difficult time for you and your family. Here at SERVPRO of Monroe and Pike Counties our certified production team can help ease the pain in your time of hardship. Flood waters can provide hazardous risks to those exposed. It is important that you contact trained professionals that can properly restore your home while also utilizing industry standard drying equipment.

If you come across flooding in your home it is in your best interest that you do not try to handle it on your own. Flood waters are breeding grounds to some very dangerous bacteria. If you come in contact with these spores you could potentially become very ill. Here at SERVPRO of Monroe and Pike Counties we have the proper protective equipment to handle the job.

In the aftermath of a catastrophe you may feel as though your home may not recover from the loss. At SERVPRO our professionals make it their priority to provide restoration services so that your home is safe to live in. 

Does Your Pike County Home Have A Mold Problem?

5/17/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 570-296-1177

Pike County 24-Hour Emergency Water Damage Service

5/15/2017 (Permalink)

SERVPRO of Pike / NE Monroe Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 570-296-1177

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Pike / NE Monroe County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect:

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Pike / NE Monroe County

SERVPRO of Southern Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Pike County Smoke and Soot Cleanup

5/15/2017 (Permalink)

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Pike / NE Monroe County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – 570-296-1177

IICRC Certified Firm

3/8/2017 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Pike/NE Monroe Counties is an IICRC firm. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms Must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

 The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Pike/NE Monroe Counties

SERVPRO of Pike/NE Monroe Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.